阿里国际站:RTS订单最新规则,成交不卖将受到这些处罚
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">RTS订单成交不卖<span style="color: black;">行径</span>处理规则</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">国际站最新规则!为<span style="color: black;">保证</span>RTS市场健康运行,降低商家成交不卖<span style="color: black;">行径</span>,<span style="color: black;">提高</span>买家交易体验,平台已于2022年7月12日发布新增《RTS订单成交不卖<span style="color: black;">行径</span>处理规则》公告<span style="color: black;">通告</span>,下面我整理了<span style="color: black;">这次</span>新增规则的<span style="color: black;">所有</span>内容,<span style="color: black;">一块</span>来看一下吧!</p>
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<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">目的</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">为<span style="color: black;">保证</span>RTS市场健康运行,降低商家成交不卖<span style="color: black;">行径</span>,<span style="color: black;">提高</span>买家交易体验,制定本规则。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">适用范围</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">本规则适用于阿里巴巴国际站中国大陆地区的免费会员、出口通、金品诚企商家会员。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">定义</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">1、</span><strong style="color: blue;"><span style="color: black;">“商家<span style="color: black;">原由</span><span style="color: black;">引起</span>成交不卖”指:</span></strong><span style="color: black;">已支付的信用<span style="color: black;">保证</span>订单,发货前<span style="color: black;">因为</span>商家缺少库存、商家<span style="color: black;">加强</span>商品或运费价格、商家<span style="color: black;">没</span>法按约定方式发货、商家<span style="color: black;">没</span>法按约定发货日期发货,从而<span style="color: black;">引起</span>买家被迫关闭订单且申请退款的<span style="color: black;">状况</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">2、</span><strong style="color: blue;"><span style="color: black;">“RTS直接下单订单”指:</span></strong><span style="color: black;">买家<span style="color: black;">经过</span>点击“Start Oder”购买RTS商品的订单。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">处理规则</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">1、</span><strong style="color: blue;"><span style="color: black;"><span style="color: black;">针对</span>商家<span style="color: black;">原由</span><span style="color: black;">引起</span>成交不卖的RTS直接下单订单,平台已冻结的交易手续费<span style="color: black;">再也不</span>退还商家。</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">2、非商家<span style="color: black;">原由</span><span style="color: black;">引起</span>的成交不卖<span style="color: black;">行径</span>不在本规则处理范围,<span style="color: black;">重点</span><span style="color: black;">包含</span>但不限于:因不可抗力、买家<span style="color: black;">原由</span>或平台<span style="color: black;">原由</span><span style="color: black;">导致</span>的商家<span style="color: black;">没</span>法发货的<span style="color: black;">状况</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">3、买卖双方达成一致的,平台按买家<span style="color: black;">选取</span>的退款<span style="color: black;">原由</span>认定责任;双方<span style="color: black;">没</span>法达成一致的,<span style="color: black;">根据</span>平台<span style="color: black;">最后</span>判责结果认定责任。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">其他</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">1、国际站有权<span style="color: black;">按照</span>法律法规的<span style="color: black;">调节</span>、经营环境的变化等<span style="color: black;">原因</span><span style="color: black;">即时</span>修订本规则并予以公示,修订后的规则于公示期届满后生效。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">2、本规则为国际站发布规则的<span style="color: black;">构成</span>部分,本规则内容与国际站发布的其它规则<span style="color: black;">关联</span>内容不一致的,以本规则为准,本规则未尽事宜,以国际站发布的其它规则为准。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">3、本规则于</span><strong style="color: blue;"><span style="color: black;">2022年8月1日</span></strong><span style="color: black;">起生效。(即支付时间在2022年8月1日(含)后的订单,适用本规则)</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">注:国际站规则平台已于2022年7月12日发布新增《RTS订单成交不卖<span style="color: black;">行径</span>处理规则》公告<span style="color: black;">通告</span>。</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;"><span style="color: black;">关联</span>问题解答</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">Q:</span></strong><span style="color: black;"><span style="color: black;">倘若</span>因商家<span style="color: black;">原由</span><span style="color: black;">引起</span>成交不卖,平台将<span style="color: black;">怎样</span>处理?</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;"><span style="color: black;">倘若</span>订单<span style="color: black;">因为</span>商家主观<span style="color: black;">原由</span>(缺货,涨价等)<span style="color: black;">引起</span><span style="color: black;">没</span>法发货,使得买家被迫取消订单并退款,平台将不会退还已冻结的交易手续费。<span style="color: black;">意见</span>商家严肃认真对待平台上的成交订单,<span style="color: black;">提高</span>交易履约能力。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">Q : </span></strong><span style="color: black;">为避免成交不卖,商家<span style="color: black;">必须</span><span style="color: black;">重视</span><span style="color: black;">那些</span>事项?</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;">商家应保持商品库存充足、确定<span style="color: black;">恰当</span>的交货日期、不要随意变更双方已达成的商品价格和运费价格、准确配置运费模板,从而避免买家因“商家缺少库存”、“商家<span style="color: black;">加强</span>商品或运费价格”、“商家<span style="color: black;">没</span>法按约定方式发货”、“商家<span style="color: black;">没</span>法按约定发货日期发货”等<span style="color: black;">原由</span>发起退款并关闭订单。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">Q : </span></strong><span style="color: black;">该规则覆盖<span style="color: black;">那些</span>订单,规则何时生效?</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;">规则<span style="color: black;">日前</span>仅覆盖买家直接下单订单,即买家点击RTS商品上的Strat order直接下单并支付的订单。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">请<span style="color: black;">尤其</span><span style="color: black;">重视</span>:支付时间在2022年8月1日(含)后的订单,适用该规则。(注:支付时间指外汇<span style="color: black;">相关</span>订单日期)</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">Q :</span></strong><span style="color: black;"> <span style="color: black;">倘若</span>买家<span style="color: black;">选取</span>错误的退款<span style="color: black;">原由</span>,商家<span style="color: black;">实质</span><span style="color: black;">没</span>责,应该<span style="color: black;">怎样</span>处理?</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;">商家遇到此类<span style="color: black;">状况</span>,<span style="color: black;">能够</span>将该笔退款升级至平台处理,由平台判定<span style="color: black;">是不是</span>属于商家责任。因不可抗力<span style="color: black;">引起</span><span style="color: black;">没</span>法发货、<span style="color: black;">或</span>买家错误填写退款<span style="color: black;">原由</span>等商家<span style="color: black;">没</span>责的<span style="color: black;">状况</span>,不在本规则处理范围。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">温馨提醒: </span></strong><span style="color: black;">此<span style="color: black;">通告</span>在客户My alibaba系统有同步发布。在小<span style="color: black;">安在</span>线输入“公告”,<span style="color: black;">就可</span><span style="color: black;">查找</span>到公告链接。(<span style="color: black;">或</span>客户<span style="color: black;">亦</span>可<span style="color: black;">经过</span>此路径<span style="color: black;">查找</span>公告:登录My alibaba—点击页面右上角的“<span style="color: black;">信息</span>盒子”—查看<span style="color: black;">更加多</span>—查看历史—一达通公告)</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">以上<span style="color: black;">便是</span>平台新增《RTS订单成交不卖<span style="color: black;">行径</span>处理规则》的<span style="color: black;">所有</span>内容啦,<span style="color: black;">倘若</span>觉得内容不错的话,请为<span style="color: black;">咱们</span>点赞转发吧!后续<span style="color: black;">咱们</span>还会介绍<span style="color: black;">更加多</span>的店铺<span style="color: black;">运用</span>知识和技巧,<span style="color: black;">关注<span style="color: black;">咱们</span>,<span style="color: black;">每日</span>为您带来<span style="color: black;">更加多</span>运营干货!</span></p>
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