阿里国际站：受疫情影响的订单处理办法
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"> <span style="color: black;">针对</span>做阿里国际站店铺的<span style="color: black;">伴侣</span><span style="color: black;">来讲</span>，这次疫情可谓是一次不小的挑战，库存不足、延迟复工、部分航班停飞等种种困难，<span style="color: black;">大众</span><span style="color: black;">亦</span>在艰难抗争中。下面帮<span style="color: black;">大众</span>整理了<span style="color: black;">有些</span>受疫情影响的订单处理<span style="color: black;">办法</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">2022年疫情<span style="color: black;">原由</span>商家<span style="color: black;">怎样</span>申请发货逾期豁免呢</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">疫情<span style="color: black;">原由</span>可能<span style="color: black;">显现</span>部分企业停工停产的<span style="color: black;">状况</span>，商家如RTS订单<span style="color: black;">不可</span>按时发货（发货时间在疫情影响之后）<span style="color: black;">引起</span>逾期发货，阿里客户经理<span style="color: black;">能够</span><span style="color: black;">帮助</span><span style="color: black;">大众</span>申请因疫情不可抗力的豁免逾期</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">通常</span><span style="color: black;">必须</span><span style="color: black;">供给</span>以下文件（三者选其一<span style="color: black;">供给</span><span style="color: black;">就可</span>）：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">· 贸促会<span style="color: black;">供给</span>的【新冠疫情事实性证明】；</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">· 物流承运商公告（邮件）证实受疫情影响，延迟发货的公告、仓库<span style="color: black;">通告</span>等；</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">· 当地政府、社区等<span style="color: black;">需求</span>延迟办公的公告，公函等；</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">同期</span>还<span style="color: black;">必须</span>你和买家充分沟<span style="color: black;">经过</span>该<span style="color: black;">状况</span>，并<span style="color: black;">供给</span><span style="color: black;">得到</span>买家同意但<span style="color: black;">最后</span><span style="color: black;">无</span><span style="color: black;">协同</span>修改发货时间的<span style="color: black;">关联</span>聊天截图（阿里卖家旺旺聊天/邮件沟通记录，需能看到买卖家账号ID/邮箱号）</p>并且<span style="color: black;">必须</span>在逾期后，再和阿里客户经理进行反馈哦
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">非直接下单品订单<span style="color: black;">因为</span>疫情影响，<span style="color: black;">没</span>法按约<span style="color: black;">按时</span>间发货</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">为更好地<span style="color: black;">守护</span>店铺与买家的客情关系，<span style="color: black;">咱们</span><span style="color: black;">意见</span>你主动联系买家友好协商延长发货时间，并在线修改信保订单约定发货时间；</span></p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/16cb94b730214b36a9d387b36008e49c~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1721322436&x-signature=XtoPn9BIQLr0p2Ws5Kj%2B7wUEs2U%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">倘若</span>买家<span style="color: black;">区别</span>意延期，<span style="color: black;">需求</span>取消订单，<span style="color: black;">意见</span>引导买家在线发起退款申请，接受买家的退款请求。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">协商一致延期的，<span style="color: black;">或</span>协商一致退款成功的，平台<span style="color: black;">针对</span><span style="color: black;">由于</span>疫情<span style="color: black;">原由</span><span style="color: black;">引起</span><span style="color: black;">没</span>法发货或逾期</p>发货的<span style="color: black;">行径</span>不会对账号进行处罚；
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">非直接下单品订单的发货时间<span style="color: black;">因为</span>是买卖双方协商，如确需延迟发货<span style="color: black;">是不是</span>有时间限制呢？</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">受疫情影响的非直接下单品订单的发货时间由买卖双方协商，如需修改信保订单发货信息，请<span style="color: black;">第1</span>时间联系买家沟通并修改订单发货时间（关于延长发货期的操作请点击），<span style="color: black;">意见</span>延迟发货最长不超过收款后的180天；</span></p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/fa7864be6a4a41ae8fe8b02595ab28a4~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1721322436&x-signature=zpfuRD4sNzAqlWdFoFeYQ%2FxQBEg%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">针对</span>非直接下单的RTS品订单（买家起草或卖家起草订单），受疫情影响，<span style="color: black;">不可</span>按时发货的，<span style="color: black;">意见</span>主动联系买家友好协商延长发货时间，并在线修改信保订单约定发货时间；<span style="color: black;">意见</span>延迟发货最长不超过收款后的180天；</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">那样</span><span style="color: black;">由于</span>疫情影响，物流运输时间延长了该怎么办呢</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">疫情<span style="color: black;">时期</span>线上、线下物流不确定性<span style="color: black;">危害</span><span style="color: black;">增多</span>，<span style="color: black;">意见</span>提前<span style="color: black;">通知</span>买家可能的<span style="color: black;">危害</span>，积极与买家协商发货时间，<span style="color: black;">同期</span>阿里物流若有时效变更，阿里会进一步<span style="color: black;">经过</span>官方<span style="color: black;">途径</span><span style="color: black;">通知</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">以上<span style="color: black;">便是</span>我们整理的<span style="color: black;">有些</span>受疫情影响的订单处理<span style="color: black;">办法</span>，后续，<span style="color: black;">咱们</span>还会为<span style="color: black;">大众</span>介绍<span style="color: black;">更加多</span>，经营店铺的知识和技巧，关注<span style="color: black;">咱们</span>，<span style="color: black;">每日</span>带来<span style="color: black;">更加多</span>运营干货！</strong></p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/7f7564bd865f4ae48259672ea1cb8b54~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1721322436&x-signature=mUWSji7key1xuT%2FeBk4NJlB922M%3D" style="width: 50%; margin-bottom: 20px;"></div>
论坛外链网http://www.fok120.com/ 你的见解独到，让我受益匪浅，非常感谢。 “NB”（牛×的缩写，表示叹为观止） 感谢楼主的分享！我学到了很多。
页:
[1]