一篇搞懂跨境电商独立站退款和拒付！怎么样操作？怎么样收费？中害处订单要发吗？（38）
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/sz_mmbiz_png/pyyuPoHZNR1KzR4PHRGG7ejDbu7BKic6fTeNl4RYOnddDnLgvvU1ibY8Wkqa8XRX2Dkr9Wd7lJpXfxQDvtzjr2Gg/640?wx_fmt=png&from=appmsg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">退款和拒付是两个<span style="color: black;">区别</span>的场景：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1，退款<span style="color: black;">指的是</span><span style="color: black;">咱们</span><span style="color: black;">做为</span>商家，主动向客户发起退款。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2，拒付<span style="color: black;">指的是</span>客户<span style="color: black;">因为</span>某些<span style="color: black;">原由</span>，向银行/收单平台发起拒付（chargeback）申请。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">本文，将以shopify、shopify payments<span style="color: black;">做为</span>参考，为<span style="color: black;">大众</span>将这两个场景拆解讲清楚（其他收单通道、paypal 的话<span style="color: black;">亦</span>差不多<span style="color: black;">同样</span>的道理，<span style="color: black;">详细</span><span style="color: black;">能够</span>看paypal官方的文档）。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_png/pyyuPoHZNR3h8LO7uJCR1gb6aLqMcNtrpTVhKkdvQoQnHcmgqwukzToygY48icQP0YgZHKLibZlcticlkIJx9P3Hw/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">退款</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;"><span style="color: black;">怎样</span>退款？<span style="color: black;">那些</span>场景需要<span style="color: black;">咱们</span>去退款？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">在shopify中，退款其实<span style="color: black;">亦</span>分以下三个场景</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Refund: 无论订单<span style="color: black;">是不是</span>完成、完成多久，店家都<span style="color: black;">能够</span>发起refund。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Cancel：尽可用于订单fullfilled前，顾名思义，直接取消订单并全额退。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Return & Exchange：</span><span style="color: black;">属于官方退换货后台操作服务（非必须）。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/sz_mmbiz_png/pyyuPoHZNR2ialqkYhXsL9prxnhT0M6qHdm6F02zLvdBTnEBdArbrVXPHicHL2aiawxibwG07JBWqs86zIFcwib5hOw/640?wx_fmt=png&from=appmsg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/sz_mmbiz_png/pyyuPoHZNR2ialqkYhXsL9prxnhT0M6qHMrlwer2246VfmjQamFTxyia7VgBaz8BTeGnWMbGadeTHCA3tyKKt75w/640?wx_fmt=png&from=appmsg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">简而言之，<span style="color: black;">针对</span>个卖而言，最常用最快捷其实是refund</p>点击refund后，<span style="color: black;">咱们</span>会进入第二个页面，<span style="color: black;">能够</span>自定义输入退款金额。假如<span style="color: black;">咱们</span>想全额退，<span style="color: black;">那样</span>直接数量那里输入1，就会自动全额。
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">有<span style="color: black;">那些</span>场景、需要<span style="color: black;">那些</span>退款方式呢？</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1）商议部分退款不退货：客户收到<span style="color: black;">制品</span>后觉得不行撒泼打滚想退货退款，你求客户，我退你15%，但货你<span style="color: black;">亦</span><span style="color: black;">不消</span>退了，好吗？求求尼。客户同意，此时你需要计算15%订单金额多少，<span style="color: black;">而后</span>在<span style="color: black;">这儿</span>输入，并完成refund。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2）商议部分退款：客户下单后发邮件说，我忘了用10%优惠券！你<span style="color: black;">做为</span>良心卖家，说<span style="color: black;">不碍事</span>好家人，我给你退10%，<span style="color: black;">此时你需要计算10%订单金额多少，<span style="color: black;">而后</span>在<span style="color: black;">这儿</span>输入，</span>并完成refund。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3）取消订单全额退款：靠，这个感觉是欺诈订单，我不想承担<span style="color: black;">危害</span>，直接cancel订单；再<span style="color: black;">例如</span>客户刚下单，就说我不想要了，<span style="color: black;">亦</span><span style="color: black;">能够</span>直接cancel。cancel后，全额归还给用户，而我<span style="color: black;">亦</span>不需要任何其他的动作（如发货等）。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">4）返现：我设置了一个活动写好评返现！写一个好评返现3刀，refund 3刀。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">5）退货退全额款：客户收到<span style="color: black;">制品</span>，死活<span style="color: black;">便是</span>要全额退货退款。你<span style="color: black;">做为</span>良心卖家，只能<span style="color: black;">所有</span>退，并且给对方一个退货<span style="color: black;">位置</span>让对方寄回<span style="color: black;">制品</span>。总而言之，<span style="color: black;">经过</span>邮件沟通，你们确认好<span style="color: black;">制品</span>和货款的退回信息。便<span style="color: black;">能够</span>在<span style="color: black;">这儿</span>操作refund。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">当然，这个场景<span style="color: black;">亦</span><span style="color: black;">能够</span><span style="color: black;">运用</span>Return&exhancge，整体而言都是<span style="color: black;">同样</span>的功能。只<span style="color: black;">不外</span>这个更正规<span style="color: black;">有些</span>。<span style="color: black;">能够</span>有<span style="color: black;">更加多</span>自定义的设置。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/sz_mmbiz_png/pyyuPoHZNR2ialqkYhXsL9prxnhT0M6qHs5f2fNZzicdcPhib7XfxQF107RLJo3LkjKuibichAgsI0xic4vYnZyznX2g/640?wx_fmt=png&from=appmsg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/sz_mmbiz_png/pyyuPoHZNR2ialqkYhXsL9prxnhT0M6qHrMxz4WWcLIYjA1ouYia0Ekf7gfAN9QrYSsT6Bz71AramhzWtWeib1Yrw/640?wx_fmt=png&from=appmsg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">退款（无论cancle，refund，exchange）收费吗！？</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">退款本身不收费！但<span style="color: black;">亦</span>并不会返还当时交易成功的交易费！（交易费<span style="color: black;">包含</span>卡费、货币转换费！）</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">因此</span><span style="color: black;">例如</span>说客户当时购买一件<span style="color: black;">制品</span>10刀，你为此付出去各类手续费3刀（数字只是举例，以<span style="color: black;">实质</span>为准），<span style="color: black;">实质</span>收款7刀。而当你要全额退款时，要退还用户10刀，你无需再付什么退款费，<span style="color: black;">然则</span>当时的手续费3刀是折损掉了并不会退还给你。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">而<span style="color: black;">针对</span>买家客户而言，<span style="color: black;">是不是</span>有收费呢？买家客户不会有什么<span style="color: black;">花费</span>，除非你<span style="color: black;">做为</span>卖家提前提出，并从退款中扣除。<span style="color: black;">在<span style="color: black;">这儿</span>正好<span style="color: black;">弥补</span>一下，<span style="color: black;">非常多</span><span style="color: black;">伴侣</span>在质疑到底什么是老歪说的free return？而什么不算free return？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">倘若</span><span style="color: black;">咱们</span>的店铺不<span style="color: black;">供给</span>free return，<span style="color: black;">咱们</span>就<span style="color: black;">能够</span>在政策里说明，收取客户的各类其他<span style="color: black;">花费</span>，<span style="color: black;">包含</span>但不限于：restocking fee，payment processing fee，shipping fee。反正你提前说清楚了，只要你退，我就收你这些成本。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">More:</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">https://help.shopify.com/zh-CN/manual/payments/shopify-payments/getting-paid-with-shopify-payments/refunds</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_png/pyyuPoHZNR3h8LO7uJCR1gb6aLqMcNtrpTVhKkdvQoQnHcmgqwukzToygY48icQP0YgZHKLibZlcticlkIJx9P3Hw/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">Chargeback拒付</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">客户出于主观<span style="color: black;">原由</span>，向卡<span style="color: black;">公司</span>发起拒付申请！（在paypal中<span style="color: black;">亦</span><span style="color: black;">能够</span>发起dispute）。<span style="color: black;">包含</span>但不限于，认为你的<span style="color: black;">制品</span>货不对板、你是一个scam不发货、你的<span style="color: black;">制品</span><span style="color: black;">便是</span>一坨粑粑、恶意chargeback。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">店家<span style="color: black;">是不是</span>可申诉？被</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">安心</span>，在这个过程中<span style="color: black;">咱们</span>是会收到可申诉<span style="color: black;">途径</span>的。<span style="color: black;">亦</span><span style="color: black;">便是</span>说，信用卡<span style="color: black;">公司</span>会向<span style="color: black;">咱们</span>提出出示<span style="color: black;">关联</span>有效证据，<span style="color: black;">包含</span>但不限于发货tracking info、你的进货invoice、你的店铺整体经营<span style="color: black;">状况</span>、你的主体合规文件等等等等。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">之后信用卡<span style="color: black;">公司</span>会进行评判双方的证据，最后发出判决。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">Chargeback收费吗？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">倘若</span>你失败，收费！</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">倘若</span>你获胜，不收费！</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">花费</span>如下：</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/sz_mmbiz_png/pyyuPoHZNR2ialqkYhXsL9prxnhT0M6qHXfLowDKlNLUgmJulfxsT1OCYXPNYib07IbEw8arogCJchmwmiaPePotw/640?wx_fmt=png&from=appmsg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">Paypal中的dispute</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">你只需要和卖家友好协商，就算<span style="color: black;">根据</span>客户的<span style="color: black;">需求</span>:假如客户<span style="color: black;">便是</span>要申请退货退款，<span style="color: black;">咱们</span><span style="color: black;">经过</span>dispute退给客户<span style="color: black;">花费</span>，<span style="color: black;">咱们</span><span style="color: black;">亦</span>无需额外付出dispute争议费。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">争议<span style="color: black;">花费</span><span style="color: black;">指的是</span>你们双方互不认，最后由paypal进行判决时才会收取。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_png/pyyuPoHZNR3h8LO7uJCR1gb6aLqMcNtrpTVhKkdvQoQnHcmgqwukzToygY48icQP0YgZHKLibZlcticlkIJx9P3Hw/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">FAQ</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">1,我是萌新，你能再给我演示一下<span style="color: black;">怎样</span><span style="color: black;">详细</span>退货退款吗？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">你先去出一单再说吧，你搞得<span style="color: black;">好似</span>你真能出单<span style="color: black;">同样</span>。我不拦一下你，你下一步就要问收购temu有什么<span style="color: black;">重视</span>事项了。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">2,发出退款后<span style="color: black;">通常</span>多久客户能收到退款？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">取决于卡<span style="color: black;">公司</span>，但常规都蛮快的。你<span style="color: black;">安心</span>，当你<span style="color: black;">出现</span>退款时，会自动给客户发送一封退款信，客户会比较安心。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">3,款从哪里退的？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">你的payout里直接扣。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">4,我开店<span style="color: black;">第1</span>单就被chargeback了，听说很影响店铺<span style="color: black;">存活</span>？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">有部分</span><span style="color: black;">群友的确<span style="color: black;">出现</span><span style="color: black;">这般</span>的事，但店铺没太大影响</span><span style="color: black;">。</span><span style="color: black;">但这并不<span style="color: black;">寓意</span></span><span style="color: black;">着你<span style="color: black;">亦</span>没影响。</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">另一</span>，影不影响不<span style="color: black;">亦</span><span style="color: black;">已然</span><span style="color: black;">出现</span>了吗？这还有什么纠结的呢？难道你要关店跑路？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">最后，你<span style="color: black;">为何</span>要让人家chargeback？你自己没点b数吗？货没备好没<span style="color: black;">即时</span>发货？自己一件代发不<span style="color: black;">检测</span><span style="color: black;">制品</span><span style="color: black;">引起</span>货不对板？你自己长点心吧。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">5,<span style="color: black;">因此</span>到底怎么操作退货啊？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><a style="color: black;">跨境电商独立站<span style="color: black;">怎样</span>处理退换货？新人全流程必看：从政策填写</a>到实操技巧，全网最全攻略</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">6,我<span style="color: black;">便是</span>不发货，<span style="color: black;">亦</span>不退不换。客户有招吗？</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">你<span style="color: black;">能够</span>不退不换，你只需要在你的policy里写清楚就行。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">然则</span>你<span style="color: black;">不可</span>骗人家；客户<span style="color: black;">能够</span>发起chargeback，申诉多了，肯定封店。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">好的你不学，<span style="color: black;">便是</span>非学<span style="color: black;">哪些</span>不发货的没底线的呗？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">7,怎么和客户沟通的？有<span style="color: black;">无</span>阿里旺旺一类的？</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">无</span>，<span style="color: black;">便是</span>你留的各类联系方式，<span style="color: black;">例如</span>email、whatsapp等。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">8,我是萌新，我想问下仅退款的多吗？恶意chargeback的多吗？我会被嫖吗？</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">我<span style="color: black;">始终</span>觉得这取决于你的生意<span style="color: black;">是不是</span>正规。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">我看有部分群友，像是捅了贼窝<span style="color: black;">同样</span>，<span style="color: black;">危害</span>订单杠杠的多。这些群友你自己思考一下，你到底在卖什么、在<span style="color: black;">经过</span>什么<span style="color: black;">途径</span>引流的？你那站你那品，你那点歪心思，就天然的招骗子，属实是物以类聚人以群分了，骗子遇到骗子了，魔法对抗魔法了。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">我自己从始至终，一年多2500+单，<span style="color: black;">无</span>遇到过一例信用卡chargeback；有遇到过觉得货<span style="color: black;">欠好</span>要申请退货的，那<span style="color: black;">亦</span>是我自己提出的可退换服务呀。最后我会<span style="color: black;">需求</span>他把货物退回到一个<span style="color: black;">地区</span>，退了我就给人钱就行了啊。<span style="color: black;">亦</span>没见过说我要仅退款的。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">另一</span>回到问题一吧，你先出上个几单再担心这问题吧，真搞得<span style="color: black;">好似</span>你能爆单了<span style="color: black;">同样</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">9,PP客户申诉，有啥<span style="color: black;">重视</span>的？</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">我的<span style="color: black;">第1</span>个英区pp号，在客户申诉后我败诉时，就被180天永封了（虽然<span style="color: black;">咱们</span><span style="color: black;">不可</span><span style="color: black;">茫然</span>的归因于此）。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">因此</span>我第二个英区PP号，尤其<span style="color: black;">重视</span>客户申诉。自始至终2个客户发起过申诉，我均积极<span style="color: black;">回复</span>，并向对方<span style="color: black;">供给</span>退货退款、部分退款的<span style="color: black;">处理</span><span style="color: black;">方法</span>，对方<span style="color: black;">亦</span>都能接受，<span style="color: black;">因此</span>一切良好。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">因此</span>1）<span style="color: black;">即时</span>响应客户。2）<span style="color: black;">供给</span>所有你有效的证据。3）问客户想咋，咱们这一单损失一点又能咋？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">10,退货怎么办呀！</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">海外家庭仓、强行让客户寄给你中国<span style="color: black;">位置</span>、直接货不要了。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">11,哎呀，货不要那多亏呀。</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">那你直接不发货吧，不发货最不亏，立赚100%，让客户无货可退。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">12,不发货不是容易被封店吗？</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">那你别玩跨境电商了，你就在驴嫂群里天天蹲着抢红包，啥事都<span style="color: black;">不消</span>干啥<span style="color: black;">危害</span>都<span style="color: black;">无</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">13,有<span style="color: black;">无</span>什么小tips<span style="color: black;">能够</span><span style="color: black;">检测</span>中<span style="color: black;">危害</span>、高<span style="color: black;">危害</span>订单<span style="color: black;">是不是</span>真的是恶意订单？</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">你别说，我的收费max社群还真有，第47条！我<span style="color: black;">能够</span>不是想恶意引流，是你问我的。</p>
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