360软件弹窗宣传“怎么亦关不完”？客服：没法一键关闭
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">“弹窗怎么关<span style="color: black;">亦</span>关不完</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;"><span style="color: black;">为何</span><span style="color: black;">不可</span>一键关闭？</span></strong></span><span style="color: black;">”</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">近期</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">刘先生向记者抱怨</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">电脑里的360安全卫士软件弹窗<span style="color: black;">持续</span></span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">“弹窗设置”中的选项</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">有50余项之多</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">5月20日</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">记者就<span style="color: black;">以上</span>问题</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">致电360安全卫士客服</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">对方<span style="color: black;">回复</span></span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">各类弹窗都<span style="color: black;">能够</span>关闭</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">但<span style="color: black;">无</span>一键关闭弹窗<span style="color: black;">宣传</span>的功能</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://q6.itc.cn/q_70/images03/20240523/3bf0735689594d90be6b0f769fea7787.jpeg" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">宣传</span>弹窗的关闭选项非常繁复。受访者供图</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">频频弹窗</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">点击“不<span style="color: black;">表示</span>”<span style="color: black;">亦</span>没用</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">5月14日，刘先生向记者发来一小段视频。视频中，</span><span style="color: black;">“360日历”板块的<span style="color: black;">宣传</span>框右上角有3个选项：“今日<span style="color: black;">再也不</span>展现”“近期<span style="color: black;">再也不</span>展现”“近期不展示<span style="color: black;">宣传</span>”。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">刘先生告诉记者，他点击“近期不展示<span style="color: black;">宣传</span>”后，不一会儿，电脑又弹出了新的<span style="color: black;">宣传</span>页面。“选项只针对这一条<span style="color: black;">宣传</span>吗？近期指的多<span style="color: black;">长期</span>？这3个选项有什么区别？”他疑问连连。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">刘先生<span style="color: black;">重视</span>到，</span><span style="color: black;"><strong style="color: blue;">弹窗<span style="color: black;">宣传</span>里的关闭选项五花八门，<span style="color: black;">包含</span>“<span style="color: black;">再也不</span><span style="color: black;">表示</span>”“7天内不<span style="color: black;">表示</span>”“14天内不<span style="color: black;">表示</span>”“<span style="color: black;">再也不</span>提醒”“关闭个性化<span style="color: black;">举荐</span>”等等。“无论我点击哪一个选项，过一段时间，弹窗都照‘弹’不误。”</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">据刘先生统计，自己上班<span style="color: black;">运用</span>电脑<span style="color: black;">时期</span>，</span><span style="color: black;"><strong style="color: blue;">25至30分钟就会收到一次弹窗<span style="color: black;">宣传</span>，有时<span style="color: black;">乃至</span>隔几分钟就<span style="color: black;">显现</span>一次弹窗。</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">5月15日，记者打开电脑的360安全卫士软件，摸索关闭弹窗的<span style="color: black;">办法</span>。记者点击“设置”，进入“弹窗设置”，<span style="color: black;">发掘</span>“弹窗设置”中竟有50多个选项。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“<span style="color: black;">做为</span>普通用户，<span style="color: black;">这儿</span>面的选项太多了，有的<span style="color: black;">基本</span>看不懂。”<span style="color: black;">根据</span>记者指引，</span><span style="color: black;"><strong style="color: blue;">刘先生关掉了“<span style="color: black;">制品</span><span style="color: black;">举荐</span>”“焦点<span style="color: black;">新闻</span>”“今日精选”“每日热点”“精选<span style="color: black;">举荐</span>”等页面上能看到的所有弹窗选项，却<span style="color: black;">发掘</span>弹窗<span style="color: black;">宣传</span>依旧<span style="color: black;">无</span>消停，</strong></span><span style="color: black;">只是频率有所下降，变为1小时<span style="color: black;">上下</span>弹一次。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://q9.itc.cn/q_70/images03/20240523/804413139b6c44adb733c2d571142246.jpeg" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">360安全卫士的“弹窗设置”界面。记者商佩截图</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">客服<span style="color: black;">回复</span></span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">用户可设置取消，<span style="color: black;">没法</span>一键关闭</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">记者从国家网信办获悉，《互联网弹窗信息推送服务管理规定》（以下简<span style="color: black;">叫作</span>《规定》）自2022年9月30日起施行。其中，</span><span style="color: black;"><strong style="color: blue;">第五条强调“弹窗推送<span style="color: black;">宣传</span>信息的，应当具有可识别性，<span style="color: black;">明显</span>标明‘<span style="color: black;">宣传</span>’和关闭标志，<span style="color: black;">保证</span>弹窗<span style="color: black;">宣传</span>一键关闭”。</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">5月20日，记者致电360安全卫士软件的官方客服。客服人员介绍：“今日<span style="color: black;">再也不</span>展现”指今天<span style="color: black;">再也不</span>展示该条<span style="color: black;">宣传</span>；“近期<span style="color: black;">再也不</span>展现”指近期<span style="color: black;">再也不</span>展示该条<span style="color: black;">宣传</span>；“近期不展示<span style="color: black;">宣传</span>”指近期不展示对应板块的<span style="color: black;">宣传</span>。然而，</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">针对</span>“近期”的时间范围，该客服并未予以明确<span style="color: black;">回复</span>。</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">有<span style="color: black;">无</span>办法直接关掉所有弹窗？</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">客服人员回复：“用户在‘设置’里进行<span style="color: black;">关联</span>勾选后可设置取消弹窗<span style="color: black;">宣传</span>。<span style="color: black;">倘若</span>用户在设置后仍有<span style="color: black;">宣传</span>弹出，<span style="color: black;">能够</span>在‘设置’中点击‘问题反馈’。用户在后台提交<span style="color: black;">状况</span>说明，并附上截图，工作人员<span style="color: black;">通常</span>会在1～3个工作日排查并回复。”</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">记者追问：<strong style="color: blue;">“能否设置一键关闭所有弹窗<span style="color: black;">宣传</span>的功能？”</strong>客服人员<span style="color: black;">暗示</span>，</span><span style="color: black;"><strong style="color: blue;">会将用户的这一<span style="color: black;">需要</span>上报，由<span style="color: black;">制品</span>和<span style="color: black;">研发</span><span style="color: black;">分部</span>进行<span style="color: black;">评定</span>后予以答复。</strong></span></p>
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