外贸英语随口说之接待客户篇
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">大众</span>好!相信各位做外贸的<span style="color: black;">伴侣</span>平时大多跟客户进行沟通交流都是用<span style="color: black;">经过</span>邮件或社交软件等载体去进行表达,但<span style="color: black;">亦</span>有不可避免的需要跟客户面对面交流的场合,<span style="color: black;">此时</span>候就要考验业务员们的听力和<span style="color: black;">白话</span>水平了。<span style="color: black;">博主</span>曾经临时接到一份帮一家服装<span style="color: black;">机构</span>做翻译的兼职,那家<span style="color: black;">机构</span>规模不大,<span style="color: black;">仅有</span>几个业务员,奈何业务员们的<span style="color: black;">白话</span>和听力水平比较欠缺,发过去的服装样本客户不满意,刚好客户来广州了,说<span style="color: black;">次日</span>要来<span style="color: black;">机构</span>面谈,尺寸、款式都要改,改好了之后<span style="color: black;">才可</span>生产。于是<span style="color: black;">博主</span>提前一晚学习了一下服装行业的专业词汇,再复习了一下外贸<span style="color: black;">平常</span>的高频词汇,<span style="color: black;">次日</span>客户说哪个位置要改,设计要怎么变动我都较清楚地传达给了服装<span style="color: black;">机构</span>一方。(ps:幸好客户是俄罗斯人,口音不太重)<span style="color: black;">制品</span>的细节谈清楚后,客户<span style="color: black;">就地</span>就下定金,让工厂安排生产了。相<span style="color: black;">针对</span>面谈,用邮件沟通时效较慢,<span style="color: black;">况且</span>可能传达不准确。可见,<span style="color: black;">白话</span>能力不是业务员的必须项,但<span style="color: black;">必定</span>是加分项。下面,<span style="color: black;">博主</span>给<span style="color: black;">大众</span>整理一下<span style="color: black;">区别</span>场合下<span style="color: black;">显现</span>的外贸高频词以及较地道的英文表达。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">(一)接待客户篇</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">商务招待是经常<span style="color: black;">出现</span>的商务活动,从办公室的一杯茶水到一场正式的饭局,陪客户观看球赛等,都属于商务招待的范围。商务招待能力不仅反映出业务员的个人素质和能力,<span style="color: black;">更加是</span>企业形象、<span style="color: black;">制品</span>质量和服务水准的<span style="color: black;">表现</span>。当客户来访时,如能做到细心招待,便能增进客户对你的好感及信任,有利于促进商务合作的成功。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">高频词汇:</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/65ae30f7945041e8aa2178b9b2c652d2~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723021333&x-signature=B72%2Ftn856sMCF75mufv%2FdYDg%2ByY%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">高频句式:</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">1、</span>在机场:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">当客户刚下飞机时,<span style="color: black;">能够</span>说:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">① 互相确认身份:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"> Excuse me, are you xxx from xxx company? I am XXX, the (职位) from xxx company. I am here to meet you.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">您好,请问您是来自xx<span style="color: black;">机构</span>的xx先生/女士吗?我是xx<span style="color: black;">机构</span>的(职位),我来接您。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"> ②寒暄:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How do you do? / Welcome to Guangzhou!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">您好!欢迎来到广州!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Let me help you with your luggage. </p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">我来帮您拿行李吧。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How was your flight/journey? </p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">飞机旅途还好吗?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Thank you so much for coming all the way to meet us.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">感谢您千里迢迢过来中国拜访<span style="color: black;">咱们</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">It is always a pleasure to greet a friend from afar. 有朋自远方来,不<span style="color: black;">也</span>乐乎。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">I have long been looking forward to meeting you!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">久仰大名!(<span style="color: black;">始终</span><span style="color: black;">期盼</span>见到您!)</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">2、</span> 从机场去酒店途中,<span style="color: black;">或</span>不谈公事的时候可谈的<span style="color: black;">专题</span>:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">①询问客户与所在城市的<span style="color: black;">相关</span>或看法,例:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Have you ever been to Guangzhou? / Is this your first time that you have been to Guangzhou? / What do you think of Guangzhou?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">之前有来过广州吗?/ 这是您<span style="color: black;">第1</span>次来广州吗?/ 您觉得广州这城市怎么样呢?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">②对客户讲的<span style="color: black;">专题</span><span style="color: black;">暗示</span>感兴趣并给予反应:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">What happened then? 之后<span style="color: black;">出现</span>了什么?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">What did you do / say then? <span style="color: black;">而后</span>你做了/说了什么?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How did you feel then? 那您当时感觉怎么样?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Really? 真的吗?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">That’s amazing / interesting / marvelous !太精彩/ 有趣了!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How awful / terrifying / embarrassing! 噢!太糟糕/尴尬了!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Good heavens! 天啊!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">③介绍即将入住的酒店,如:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">The hotel is located in the downtown area, only ten minutes by car from the hotel to the venue. </p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">酒店<span style="color: black;">位置于</span>广州市区,到会场<span style="color: black;">仅有</span><span style="color: black;">非常</span>钟的车程。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">④介绍所在城市的<span style="color: black;">特殊</span>、变化等,如:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">It is never too hot or too cold in Guangzhou, so it is green and has flowers all year around and it’s known as the “ flower city”.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">广州全年的天气不会太热<span style="color: black;">亦</span>不会太冷,终年常绿,鲜花常开,素有“花城“之<span style="color: black;">叫作</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Changes have taken rapidly in Guangzhou. Some urban villages have developed to commercial centers within few years.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">广州变化<span style="color: black;">非常</span><span style="color: black;">快速</span>。<span style="color: black;">有些</span>城中村在短短几年内就发展成<span style="color: black;">商场</span>中心了。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">⑤当接待完客户吃完饭时,不要说“Did you eat well?” <span style="color: black;">能够</span>说:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How do you like the food? 这菜怎么样?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Did you enjoy the food? 这菜合口味吗?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">⑥当客户说谢谢时,除了说”You are welcome”,还<span style="color: black;">能够</span>说:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Don’t mention it<span style="color: black;">不碍事</span>,<span style="color: black;">不消</span>客气。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Not at all. 别客气</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">No worries. 小事。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">3、</span>送别客户的时候:</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">You are welcome to visit us again any time. Our door is always open to friends.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">欢迎你们随时再来,<span style="color: black;">咱们</span>的门对<span style="color: black;">伴侣</span>是永远敞开的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Do come again!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">必定</span>要再来玩哈!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">I wish you a pleasant journey! / Have a nice trip!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">祝您旅途愉快!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Take care!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">保重</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">重视</span>:以上<span style="color: black;">博主</span>整理的<span style="color: black;">专题</span>和句式,用来接待客户基本不会出错。除此之外,闲聊时还<span style="color: black;">能够</span>谈<span style="color: black;">包含</span>天气、旅游、运动、<span style="color: black;">兴趣</span>、电影、城市建筑等<span style="color: black;">不易</span>触碰“文化禁忌“的<span style="color: black;">专题</span>。<span style="color: black;">大众</span>在接待客户之前<span style="color: black;">必定</span>要<span style="color: black;">按照</span>客户的国籍,提前<span style="color: black;">认识</span>文化差异现象,<span style="color: black;">认识</span>宗教信仰以及准备相应的<span style="color: black;">膳食</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">欢迎关注<span style="color: black;">微X</span>公众号:外贸快易通</p>
我们有着相似的经历,你的感受我深有体会。 你的话语如春风拂面,让我心生暖意。 一看到楼主的气势,我就觉得楼主同在社区里灌水。 我深受你的启发,你的话语是我前进的动力。
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