国际站新手商家必看：阿里卖家 PC 端平常操作指引（二）
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">针对</span><span style="color: black;">刚才</span>入驻国际站的新手商家<span style="color: black;">来讲</span>，</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">PC 端<span style="color: black;">平常</span>操作是新手商家的必修课，</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">下面<span style="color: black;">博主</span>整理了<span style="color: black;">有些</span>PC端<span style="color: black;">平常</span>操作指引，</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">来<span style="color: black;">帮忙</span>新手商家更方便<span style="color: black;">有效</span>的<span style="color: black;">运用</span>PC端，</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">还不太会<span style="color: black;">运用</span>PC端的新手商家们，</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">千万不要<span style="color: black;">错失</span>今天的<span style="color: black;">文案</span>！</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">阿里卖家PC端<span style="color: black;">怎样</span>切换<span style="color: black;">表示</span>语言</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">阿里卖家PC端<span style="color: black;">怎样</span>切换<span style="color: black;">表示</span>语言<span style="color: black;">过程</span>如下：【PC端<span style="color: black;">基本</span>设置】→ 【界面】→ 【界面语言中修改】，可参考下图</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-axegupay5k/6a8a9184818f4839b8032a4df084ab2d~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=uIrN%2BHFwA0ImxyPEzHBK6uc77wA%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">聊天<span style="color: black;">信息</span><span style="color: black;">没法</span>漫游</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">问题：电脑端和移动端阿里卖家<span style="color: black;">信息</span><span style="color: black;">没法</span>同步，<span style="color: black;">或</span>两个PC端<span style="color: black;">信息</span><span style="color: black;">没法</span>同步。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">处理</span><span style="color: black;">办法</span>：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">第1</span>步：查看<span style="color: black;">是不是</span>开通“<span style="color: black;">信息</span>漫游”</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">倘若</span><span style="color: black;">无</span>开通“<span style="color: black;">信息</span>漫游”功能，开通<span style="color: black;">办法</span>如下：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">a. 右键联系人列表的人员，在菜单中<span style="color: black;">选取</span> “查看<span style="color: black;">信息</span>记录”-> “在线<span style="color: black;">信息</span>记录”</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">b. 在联系人聊天窗口，点击“查看<span style="color: black;">信息</span>记录”->“查看在线<span style="color: black;">信息</span>记录”</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/27257187f40444bd8fd5005fa2ef3cf9~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=HVk0hAd9NVWps9yiCdiR7cy2L%2Fw%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">c. <span style="color: black;">倘若</span>后台<span style="color: black;">无</span>打开漫游功能，这个操作会默认弹出如下提示，请您点击“是”<span style="color: black;">就可</span>开通漫游功能</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/e644a494841e49f5b8c74f25e7fc7348~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=%2B9KzTEb1JWWzNY7nk8z3NHRN0wI%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">怎样</span>查看漫游聊天记录</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">请参考如下截图操作：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">首要</span>打开历史纪录窗口；<span style="color: black;">而后</span><span style="color: black;">选取</span><span style="color: black;">信息</span>漫游</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/66463d7659d746fd9b0f3345e93ccc1a~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=1X8%2F6DlSnPF7%2B%2FaAGEdoHYyGaJk%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">倘若</span><span style="color: black;">以上</span><span style="color: black;">办法</span>无效，可能是漫游设置开关被关闭，可在PC端手动触发开启：</p>聊天窗口找到查看在线<span style="color: black;">信息</span>记录，<span style="color: black;">倘若</span>是漫游设置被关闭，可触发提示，再次打开漫游开关
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/131b8b0994b04b7f8c69d769afd62d8c~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=bj3pPBe0JKND6DGO3aH6WrqHXg8%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">PC端发送<span style="color: black;">信息</span>之后乱码<span style="color: black;">怎样</span>处理</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">问题现象：PC卖家发送<span style="color: black;">信息</span>之后<span style="color: black;">表示</span>乱码，中文正常，其他语言<span style="color: black;">表示</span>乱码</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/a2ac79f77b144023acd3852ca6d34802~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=yjYbDQW2VUUlJ4jk3NzzoYFqjqI%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">问题<span style="color: black;">原由</span>：请先<span style="color: black;">检测</span>聊天窗口的发送输入法，<span style="color: black;">通常</span>此类问题<span style="color: black;">大都是</span>系统安装了<span style="color: black;">有些</span>新的字体库，字体库不支持非中文字体，发出去之后就会<span style="color: black;">表示</span><span style="color: black;">反常</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">修复<span style="color: black;">办法</span>：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1、聊天窗口工具栏<span style="color: black;">选取</span>“设置字体”</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/c12834210eb448b893cd3d299b5c6c51~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=ZXircWF2XB2QuDsuqpWq%2F9Nj3RI%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2、设置成系统默认就支持的完整字体</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p26-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/6bc017d3a2e347d180758a99e8f50897~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=WU64MpnDuYEFiwX7SZ8U8uIicFg%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3、设置完成之后<span style="color: black;">信息</span>正常发送</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">PC端文件<span style="color: black;">为何</span>发送失败</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">阿里卖家PC端文件<span style="color: black;">为何</span>发送失败：oss连接失败，请<span style="color: black;">检测</span>网络？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">PC卖家发送文件失败，报错提示：文件发送失败（</p>oss-cn-beijing.aliyuncs.com 连接失败），请<span style="color: black;">检测</span>网络
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">问题处理：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1、这个错误是端上<span style="color: black;">没法</span>连接文件服务器的错误提示，<span style="color: black;">首要</span>请您确认下您的网络<span style="color: black;">状况</span>，是<span style="color: black;">仅有</span>一人发送失败，还是<span style="color: black;">全部</span><span style="color: black;">机构</span>都是这个错误提示，<span style="color: black;">倘若</span>是<span style="color: black;">全部</span><span style="color: black;">机构</span>都<span style="color: black;">没法</span><span style="color: black;">拜访</span>，请<span style="color: black;">检测</span>路由和网络设置，<span style="color: black;">是不是</span>对oss做了隔离；<span style="color: black;">倘若</span>是个人的请确认本机的防火墙和杀毒软件<span style="color: black;">是不是</span>对卖家<span style="color: black;">或</span>对oss做了限制</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2、<span style="color: black;">倘若</span>经过1的处理无效，请您<span style="color: black;">检测</span>您的系统时间和时区<span style="color: black;">是不是</span>设置正确，时间设置不正确会影响到oss连接的安全校验，<span style="color: black;">从而</span>失败</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3、<span style="color: black;">倘若</span>1和2都<span style="color: black;">检测</span><span style="color: black;">无</span>问题，请确认<span style="color: black;">是不是</span>所有<span style="color: black;">体积</span>的文件都发送失败，<span style="color: black;">倘若</span>小的文件发送<span style="color: black;">能够</span>成功，<span style="color: black;">然则</span>大文件发送失败，请<span style="color: black;">检测</span>路由侧<span style="color: black;">是不是</span>对文件发送的<span style="color: black;">体积</span>做了限制</p>4、请<span style="color: black;">检测</span>发送的文件<span style="color: black;">是不是</span>在本地，还是来自于映射的网络硬盘，<span style="color: black;">通常</span>映射的网络硬盘只对用户账号开启了<span style="color: black;">拜访</span>权限，对app<span style="color: black;">无</span>开启<span style="color: black;">拜访</span>权限，这种操作<span style="color: black;">亦</span>会<span style="color: black;">导致</span>文件的发送失败，<span style="color: black;">意见</span>将映射硬盘的文件拷贝到本地再发送
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">PC端聊天窗口<span style="color: black;">怎样</span>查看买家所有信息</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">能够</span><span style="color: black;">经过</span>聊天面板右侧的“客户信息”页面，查看买家所有信息，见下图</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/b2a07cb9bd784e1494debd9dc4f4f03f~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=7hfmlQIxR89vPRIwbETgNfjIu0U%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">以上<span style="color: black;">便是</span>今天的<span style="color: black;">所有</span>内容啦！<span style="color: black;">倘若</span>你觉得这份内容对你有<span style="color: black;">帮忙</span>，那就别吝啬你的点赞和转发哦！<span style="color: black;">关注<span style="color: black;">咱们</span>，<span style="color: black;">咱们</span>会<span style="color: black;">连续</span>为<span style="color: black;">大众</span>带来<span style="color: black;">更加多</span>实用的店铺运营技巧和知识！让<span style="color: black;">咱们</span><span style="color: black;">一块</span>学习，<span style="color: black;">一块</span>进步！</span></p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/e483a3c4d0f246608be8e9a51c600f6d~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723103971&x-signature=HOjB11Qt05wXSisO6ZKayc8Fe48%3D" style="width: 50%; margin-bottom: 20px;"></div>
对于这个问题，我有不同的看法... 楼主继续加油啊！外链论坛加油！
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