【工经之声】大数据时代保险企业营销策略分析
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<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">作 者</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">郭慧馨 葛健 张妍</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">发布</span>于</span>《当代经济》2019年11期</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">摘要</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">大数据技术的发展<span style="color: black;">诱发</span>了金融时代的改革,保险业面临巨大的竞争压力,<span style="color: black;">因此呢</span>保险<span style="color: black;">机构</span>需要在大数据分析方面进行积极的探索。本文对大数据分析工具和<span style="color: black;">办法</span>以及4Ps营销理论进行了简要的阐述,<span style="color: black;">按照</span>4Ps理论的框架对保险<span style="color: black;">机构</span>营销策略<span style="color: black;">状况</span>、问题进行了分析,<span style="color: black;">最后</span>依据分析的结论结合大数据<span style="color: black;">办法</span>从<span style="color: black;">制品</span>策略、价格策略、<span style="color: black;">途径</span>策略等方面给出<span style="color: black;">处理</span>对策。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">关键词</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">大数据分析;保险;营销策略;企业效益</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">传</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">统营销方式<span style="color: black;">引起</span>企业营销过程中存在市场信息充裕度低、准确率差、反馈不<span style="color: black;">即时</span>等问题,结合大数据进行营销策略的制定<span style="color: black;">能够</span>很好地<span style="color: black;">处理</span>这些问题。以现存的保险数据资源<span style="color: black;">做为</span>依托,进行数据整合并加以利用,对传统的营销模式进行适应时代的改造,从而<span style="color: black;">加强</span>企业的经济效益。<span style="color: black;">因此呢</span>,对大数据在保险<span style="color: black;">机构</span>营销策略中的应用进行<span style="color: black;">科研</span>是非常有必要的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">1、</span>大数据与市场营销</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">简单<span style="color: black;">来讲</span>,从<span style="color: black;">区别</span>类型的海量数据中快速获取有价值的信息的能力,<span style="color: black;">便是</span>大数据。市场<span style="color: black;">科研</span><span style="color: black;">机构</span>预计在2009年至2020年<span style="color: black;">时期</span>数据生成量将会增长44倍;高德纳咨询预测企业数据将在五年内<span style="color: black;">增多</span>80%,这其中80%是非结构化数据,来自团体、社团以及社交网络的非业务数据;贝恩咨询对<span style="color: black;">全世界</span>400多家年收入超过十亿美金的企业进行调研,仅有4%的企业<span style="color: black;">善于</span>大数据分析,它们能够<span style="color: black;">按照</span>大数据分析<span style="color: black;">发掘</span>改变企业运作的方式,<span style="color: black;">或</span><span style="color: black;">加强</span><span style="color: black;">制品</span>和服务。与竞争对手相比,这部分企业它们的绩效<span style="color: black;">处在</span>同业前四分之一,它们的决策速度比<span style="color: black;">通常</span>企业快出五倍,它们的决策执行速度比<span style="color: black;">通常</span>企业快出三倍。</p>1<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">大数据分析</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">通用的大数据处理框架<span style="color: black;">通常</span><span style="color: black;">指的是</span>数据采集与预处理、数据存储、数据清洗、数据<span style="color: black;">查找</span>分析和数据可视化这五个部分。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">数据采集与预处理是将数据仓库中零散的数据整合在<span style="color: black;">一块</span>,再将这些数据综合起来进行分析。Logstash是开源的服务器端数据处理通道,能够<span style="color: black;">同期</span>从多个<span style="color: black;">源自</span>采集数据、转换数据,<span style="color: black;">而后</span>将数据发送到存储库Elasticsearch中。NDC(Netease Data Canal)可直译为网易数据运河系统,是网易针对结构化数据库的数据实时迁移、同步和订阅的平台化<span style="color: black;">处理</span><span style="color: black;">方法</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">数据存储最常用的是Hadoop,可<span style="color: black;">运用</span>HDFS(Hadoop Distributed File System)<span style="color: black;">做为</span>其存储系统。HDFS<span style="color: black;">准许</span>连接多个普通个人计算机,将设备上分布的<span style="color: black;">有些</span>数据文件<span style="color: black;">做为</span>一个无缝文件系统来进行<span style="color: black;">拜访</span>和存储。<span style="color: black;">因为</span>大数据增长速度快,需要的储存空间越来越大,云存储又不会受到<span style="color: black;">危害</span><span style="color: black;">掌控</span>,并随时随地<span style="color: black;">能够</span><span style="color: black;">拜访</span>,<span style="color: black;">因此</span>如今腾讯云、阿里云和谷歌云等<span style="color: black;">供给</span>的云硬盘服务是许多<span style="color: black;">机构</span>备份数据的<span style="color: black;">选取</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">数据<span style="color: black;">查找</span>分析常用的是SQL(Structured Query Language,结构化<span style="color: black;">查找</span>语言)语言,其中DML(Data Manipulation Language,数据<span style="color: black;">操作</span>语言)<span style="color: black;">亦</span>是一种常用的<span style="color: black;">查找</span>功能很强的语言,常用的工具还有FineBI等。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">数据可视化常用工具Google Chart API的图表库内从线图到分层结构<span style="color: black;">能够</span>满足任何<span style="color: black;">需要</span>,能够在所有支持SVG\Canvas和VML的浏览器中<span style="color: black;">运用</span>。随着在线数据可视化的发展,图形<span style="color: black;">掌控</span>和内容表现<span style="color: black;">已然</span>合为一体,JavaScript库Crossfilter<span style="color: black;">便是</span><span style="color: black;">这般</span>的工具,当<span style="color: black;">调节</span>一个图表中的输入范围时,其他关联图表的数据<span style="color: black;">亦</span>会随之改变。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">大数据分析<span style="color: black;">能够</span>为企业<span style="color: black;">供给</span><span style="color: black;">许多</span>便利。一是积极主动预测<span style="color: black;">需要</span>。<span style="color: black;">区别</span>企业都面临着<span style="color: black;">逐步</span>增大的竞争压力,<span style="color: black;">想要</span><span style="color: black;">增多</span>营业收入,就需要获取<span style="color: black;">更加多</span>的客户,<span style="color: black;">持续</span><span style="color: black;">认识</span><span style="color: black;">她们</span>的<span style="color: black;">需要</span>,以便<span style="color: black;">供给</span>给客户更好的体验,从而保持<span style="color: black;">很久</span>的客户关系。企业<span style="color: black;">能够</span>识别客户的手机、电子邮件和<span style="color: black;">位置</span>,并将其整合为一个单独的客户ID,并且需要整合传统数据源和数字数据源来理解客户的<span style="color: black;">行径</span>。二是<span style="color: black;">供给</span>个性化服务。大数据分析的应用给企业带来了基于客户个性进行互动的机会。海量数据中所<span style="color: black;">包括</span>的信息有<span style="color: black;">非常多</span>,而<span style="color: black;">针对</span>企业<span style="color: black;">来讲</span>最具价值的<span style="color: black;">便是</span><span style="color: black;">相关</span>于消费者的<span style="color: black;">关联</span>信息。<span style="color: black;">倘若</span><span style="color: black;">能够</span>搜集到更<span style="color: black;">精细</span>的消费者信息,就<span style="color: black;">能够</span>为<span style="color: black;">她们</span>进行个性化的定制服务,从而做到比消费者<span style="color: black;">自己</span>还<span style="color: black;">认识</span>自己,<span style="color: black;">运用</span>户感觉受到<span style="color: black;">注重</span>。三是管控<span style="color: black;">危害</span>。中小企业贷款<span style="color: black;">危害</span><span style="color: black;">评定</span>,可<span style="color: black;">经过</span>企业的流通、<span style="color: black;">营销</span>、财务等<span style="color: black;">关联</span>信息,结合大数据挖掘<span style="color: black;">办法</span>进行贷款<span style="color: black;">危害</span>分析,量化企业的信用额度,更有效地开展中小企业贷款。大数据分析还<span style="color: black;">能够</span>识别实时欺诈交易和反洗钱分析。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">企业的营销策略</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">4Ps营销理论<span style="color: black;">是由于</span>美国的麦肯锡教授最先概括形成的,<span style="color: black;">数年</span>来在西方营销学中得到了广泛应用。4Ps指的是<span style="color: black;">制品</span>、价格、分销、促销(product strategy、price strategy、place strategy和promotion strategy),在企业经营的<span style="color: black;">许多</span><span style="color: black;">原因</span>中,4Ps是企业<span style="color: black;">能够</span><span style="color: black;">掌控</span>并且优化的变量。<span style="color: black;">都数</span><span style="color: black;">机构</span>的促销策略都<span style="color: black;">是由于</span>这几种<span style="color: black;">办法</span>组合形成的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">2、</span>保险<span style="color: black;">机构</span>营销策略中的问题</strong></p>1<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">价格策略中的问题</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(1)价格缺乏竞争力。<span style="color: black;">制品</span>价格缺乏竞争力是国内保险<span style="color: black;">机构</span><span style="color: black;">广泛</span>存在的问题,从2017年底中国保险市场费率市场化改革后,保险<span style="color: black;">制品</span>的价格由各保险<span style="color: black;">机构</span>进行制定。各大保险<span style="color: black;">机构</span>随后<span style="color: black;">亦</span>推出1~2款费改后的<span style="color: black;">制品</span><span style="color: black;">做为</span>试水<span style="color: black;">制品</span>,但<span style="color: black;">因为</span>我国保险市场发展时间较短,<span style="color: black;">针对</span>费改定价需要的精算<span style="color: black;">评定</span>、投资匹配、偿付能力等<span style="color: black;">基本</span>数据缺失,各保险<span style="color: black;">机构</span>都默认采用和从前<span style="color: black;">同样</span>的预定利率,<span style="color: black;">亦</span><span style="color: black;">便是</span>保险<span style="color: black;">制品</span>的<span style="color: black;">营销</span>价格基本是同质化的。以寿险业为例,<span style="color: black;">做为</span>一个负债经营的产业,寿险<span style="color: black;">日前</span>正在面临资金短缺的困境,各大保险<span style="color: black;">机构</span>都在力争<span style="color: black;">创立</span><span style="color: black;">长时间</span>投资模式,<span style="color: black;">经过</span><span style="color: black;">加强</span>经营水平和投资赢利的能力来<span style="color: black;">处理</span>这一问题。另一方面,外资保险<span style="color: black;">机构</span>运营时间长,经验相对丰富,费改开放后,其<span style="color: black;">制品</span>的定价<span style="color: black;">常常</span>比国内保险<span style="color: black;">机构</span><span style="color: black;">制品</span>更有竞争力。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(2)寿险<span style="color: black;">制品</span>定价方式陈旧,参考数据量少。以人寿险为例,保险<span style="color: black;">机构</span>以已有的“精算模型”为<span style="color: black;">基本</span>,综合资产的划分、行业平均价格水准等<span style="color: black;">要求</span>进行精算定价,只能在经<span style="color: black;">太多</span>年编制的人口生命表、银行利率等<span style="color: black;">原因</span><span style="color: black;">基本</span>上,事先约定好一个给付的价格。传统的寿险定价方式所应用的数据量在<span style="color: black;">机构</span>数据库中占比小,虽然<span style="color: black;">持有</span><span style="color: black;">海量</span>的专业精算师<span style="color: black;">始终</span>在对保费费率进行精确计算,但<span style="color: black;">因为</span>数据量还是太少,不足以制定出<span style="color: black;">恰当</span>的价格,容易<span style="color: black;">引起</span><span style="color: black;">目的</span>客户群体小和比较<span style="color: black;">优良</span>小的问题。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">途径</span>策略中的问题</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(1)现有<span style="color: black;">途径</span>建设不完善。三十<span style="color: black;">数年</span>来,保险在营销<span style="color: black;">途径</span>的<span style="color: black;">选取</span>上<span style="color: black;">亦</span><span style="color: black;">累积</span>了<span style="color: black;">必定</span>的经验,下一步要做的<span style="color: black;">便是</span>结合各个<span style="color: black;">途径</span>的优劣势及<span style="color: black;">自己</span>的特点做<span style="color: black;">有些</span><span style="color: black;">调节</span>和整合的工作。针对线下<span style="color: black;">途径</span>,<span style="color: black;">因为</span>寿险<span style="color: black;">制品</span><span style="color: black;">有没有</span>形化、购买<span style="color: black;">需要</span>比较潜在、售后服务时间长等特点,这些决定了传统寿险业面对面<span style="color: black;">营销</span>和服务的方式还会<span style="color: black;">长时间</span>存在;线上<span style="color: black;">途径</span><span style="color: black;">来讲</span>,App营销将<span style="color: black;">作为</span>移动营销的<span style="color: black;">重点</span>方式,保险要重点<span style="color: black;">科研</span>,以后的保险<span style="color: black;">营销</span>很大一部分都会<span style="color: black;">经过</span>App<span style="color: black;">营销</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(2)保险分销<span style="color: black;">途径</span>发展缓慢。保险间接<span style="color: black;">途径</span>分为保险代理<span style="color: black;">途径</span>和保险经纪<span style="color: black;">途径</span>这两种,最大的区别在于保险代理服务的对象是<span style="color: black;">机构</span>,而保险经纪是受投保人<span style="color: black;">拜托</span>的。国外保险营销经常采用间接<span style="color: black;">途径</span>,但在我国这还属于新兴行业,存在<span style="color: black;">非常多</span>问题。我国保险<span style="color: black;">日前</span>只存在个人保险代理这一间接<span style="color: black;">途径</span>,保险代理人<span style="color: black;">经过</span><span style="color: black;">营销</span><span style="color: black;">机构</span>的<span style="color: black;">制品</span>和服务来获取代理费。<span style="color: black;">日前</span>我国保险间接<span style="color: black;">途径</span>发展<span style="color: black;">情况</span>良好,势头强劲,<span style="color: black;">意见</span>保险尝试与专业保险代理<span style="color: black;">机构</span>和经纪<span style="color: black;">机构</span>合作,拓宽代理<span style="color: black;">途径</span>,实现保险和代理<span style="color: black;">机构</span>的<span style="color: black;">一起</span>发展。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">促销策略中的问题</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(1)保险促销方式混乱。保险<span style="color: black;">机构</span>很看重保险营销人员的业绩,经常对营销人员采取<span style="color: black;">营销</span>促进的<span style="color: black;">办法</span>来激励<span style="color: black;">她们</span>的工作,然而这就造<span style="color: black;">成为了</span>保险营销人员在市场<span style="color: black;">研发</span>、<span style="color: black;">营销</span><span style="color: black;">制品</span>的时候经常存在违规<span style="color: black;">行径</span>。保险的促销支持<span style="color: black;">重点</span><span style="color: black;">表现</span>为绩效奖金和礼品奖励,有些<span style="color: black;">营销</span>人员为了达成业绩不择手段,向客户介绍<span style="color: black;">制品</span>时夸大保险<span style="color: black;">制品</span>的<span style="color: black;">优良</span>或是私自购买礼品送给客户,<span style="color: black;">这般</span>有损于保险<span style="color: black;">机构</span>的形象。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(2)<span style="color: black;">营销</span>人员入门门槛低,<span style="color: black;">不足</span>专业。保险<span style="color: black;">通常</span><span style="color: black;">经过</span>在各大招聘网站和App上发布招聘信息来招聘员工,在常用的58同城、Boss直聘、中华英才网等<span style="color: black;">举荐</span>岗位上总会<span style="color: black;">显现</span><span style="color: black;">安全</span>保险的招聘信息,工作地点遍布全国,供求职者可<span style="color: black;">选取</span>的职位<span style="color: black;">亦</span>非常多。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">因为</span>保险员工离职率很高,经常有职位空缺,<span style="color: black;">安全</span>急需招聘新员工,这就<span style="color: black;">导致</span>保险招聘极不严格。以保险<span style="color: black;">营销</span>这个岗位为例,求职者在网上投递简历后<span style="color: black;">火速</span>有人力资源<span style="color: black;">分部</span>的人<span style="color: black;">通告</span><span style="color: black;">她们</span>面试时间,面试的内容<span style="color: black;">便是</span><span style="color: black;">有些</span>最基本的个人信息,面试官<span style="color: black;">基本</span>不清楚求职人员对保险的认知程度。随后安排求职者参加为期<span style="color: black;">1星期</span>的培训,培训结束就<span style="color: black;">能够</span>签劳动合同。<span style="color: black;">这般</span>一个简单的招聘过程<span style="color: black;">不可</span><span style="color: black;">保准</span>每一位员工的专业性,<span style="color: black;">她们</span>其中很大一部分人都不是专业对口的,<span style="color: black;">况且</span>学历都<span style="color: black;">仅有</span>中专、大专,<span style="color: black;">能够</span>说保险的入门门槛很低。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">3、</span>应用大数据分析对保险营销策略提出的<span style="color: black;">意见</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">保险营销<span style="color: black;">实质</span>上<span style="color: black;">便是</span>保险<span style="color: black;">机构</span><span style="color: black;">经过</span>向市场<span style="color: black;">供给</span>商品或服务来获取市场信息,消费者<span style="color: black;">经过</span>向保险<span style="color: black;">机构</span>支付保费来获取售后服务的过程。<span style="color: black;">能够</span>依靠先进技术,在<span style="color: black;">营销</span>业务<span style="color: black;">区别</span><span style="color: black;">行业</span>,深入挖掘和创造数据价值,促进营销,利用可视化工具MySQL和Python,分析现有<span style="color: black;">制品</span>的<span style="color: black;">营销</span>额和市场竞争力等方面的<span style="color: black;">海量</span>数据,用MySQL进行数据清洗,用Python的matplotlib库进行绘图,从而得出<span style="color: black;">关联</span>可视化数据,促进业务的全面发展。保险要以此为<span style="color: black;">目的</span>,充分利用大数据分析的<span style="color: black;">办法</span>来<span style="color: black;">处理</span>现<span style="color: black;">周期</span><span style="color: black;">机构</span>存在的营销策略问题。</p>1<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">制品</span>策略方面的对策<span style="color: black;">意见</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(1)分析保险<span style="color: black;">制品</span><span style="color: black;">状况</span>,精简<span style="color: black;">制品</span>数量。<span style="color: black;">日前</span>保险销售的<span style="color: black;">制品</span>过于繁杂,完全<span style="color: black;">能够</span>精简现有的<span style="color: black;">制品</span>数量。<span style="color: black;">创立</span>基于<span style="color: black;">制品</span>的数据分析,对业绩表现差、市场<span style="color: black;">潜能</span>小的<span style="color: black;">制品</span>进行删减,不仅节约企业资源,<span style="color: black;">况且</span><span style="color: black;">能够</span><span style="color: black;">提高</span>盈利能力。<span style="color: black;">另一</span>,可<span style="color: black;">同期</span>对现有的经典<span style="color: black;">制品</span>进行适当改造升级,既能满足客户<span style="color: black;">需要</span>,<span style="color: black;">亦</span>能<span style="color: black;">加强</span><span style="color: black;">制品</span>的市场竞争力、延长经典<span style="color: black;">制品</span>的生命周期,<span style="color: black;">况且</span>投资少,<span style="color: black;">危害</span>较低。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(2)挖掘消费者真正<span style="color: black;">需要</span>,推出个性化<span style="color: black;">制品</span>。新<span style="color: black;">制品</span>的<span style="color: black;">开发</span><span style="color: black;">能够</span><span style="color: black;">提高</span>企业的核心竞争力,企业<span style="color: black;">仅有</span><span style="color: black;">经过</span><span style="color: black;">持续</span>更新<span style="color: black;">制品</span>,<span style="color: black;">才可</span>满足<span style="color: black;">持续</span>变化的市场<span style="color: black;">需要</span>,<span style="color: black;">同期</span>巩固<span style="color: black;">自己</span>的市场地位。和其他行业<span style="color: black;">同样</span>,<span style="color: black;">制品</span>创新<span style="color: black;">亦</span>是保险业获取<span style="color: black;">海量</span>利润的<span style="color: black;">基本</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">保险<span style="color: black;">想要</span>推出新<span style="color: black;">制品</span>,就要进行市场调研,<span style="color: black;">认识</span>客户的个性化<span style="color: black;">需要</span>。这就需要运用到用户画像系统,用第三方数据采集软件NDC<span style="color: black;">捉捕</span>客户在网络上的一举一动并进行预处理,<span style="color: black;">经过</span>这些信息,保险<span style="color: black;">能够</span>深入挖掘客户<span style="color: black;">需要</span>,对<span style="color: black;">机构</span>设计新<span style="color: black;">制品</span><span style="color: black;">供给</span>很大的<span style="color: black;">帮忙</span>。保险<span style="color: black;">能够</span>对客户的个人<span style="color: black;">兴趣</span>和消费习惯等信息进行<span style="color: black;">归类</span>,制定<span style="color: black;">每一个</span>客户专属的标签,<span style="color: black;">创立</span>属于客户个人的抽象专属模型,<span style="color: black;">这般</span>便于进行多维度精细分析,深入<span style="color: black;">认识</span>现有及潜在客户的特征和<span style="color: black;">需要</span>。<span style="color: black;">仅有</span>明确了客户的真正<span style="color: black;">需要</span>,<span style="color: black;">才可</span>设计出实用的新<span style="color: black;">制品</span>,推动保险发展。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">价格策略对策</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(1)利用大数据共享资源<span style="color: black;">恰当</span>定价。大数据时代的数据共享<span style="color: black;">能够</span>汇集整合保险行业绝大部分<span style="color: black;">机构</span>的实时数据,并对收集到的海量数据进行提炼,形成更全面、更细致的客户数据体系。保险<span style="color: black;">能够</span><span style="color: black;">经过</span><span style="color: black;">拜访</span>HDFS数据库<span style="color: black;">认识</span>到其他<span style="color: black;">机构</span><span style="color: black;">制品</span>的特性与价格,找到<span style="color: black;">类似</span><span style="color: black;">制品</span>与本<span style="color: black;">机构</span><span style="color: black;">制品</span>相比较的<span style="color: black;">优良</span>和劣势,并参考对方<span style="color: black;">机构</span>的定价方式,从而对<span style="color: black;">机构</span><span style="color: black;">制品</span>进行定价,拒绝与其他保险<span style="color: black;">机构</span><span style="color: black;">制品</span>同质化,并<span style="color: black;">经过</span>Google Chart API<span style="color: black;">创立</span>预测模型,汇集<span style="color: black;">制品</span><span style="color: black;">需要</span>、价格变化、市场占有率等多方面的数据对<span style="color: black;">将来</span><span style="color: black;">制品</span>的价格趋势进行<span style="color: black;">恰当</span>预测,为保险制定价格策略<span style="color: black;">供给</span>支持。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(2)收集<span style="color: black;">所有</span>数据进行精算定价。大数据分析技术给保险行业带来的<span style="color: black;">重点</span>变化之一便是使精算定价过程中基于样本的精算转化为基于全量的计算,<span style="color: black;">这般</span><span style="color: black;">能够</span>为保险<span style="color: black;">机构</span>抢占保险市场份额,<span style="color: black;">加强</span>保险<span style="color: black;">制品</span>的价格竞争力。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">保险精算人员需要<span style="color: black;">按照</span><span style="color: black;">日前</span>的信息预测<span style="color: black;">将来</span>,为保险<span style="color: black;">制品</span>确定<span style="color: black;">恰当</span>价格,<span style="color: black;">她们</span>需要<span style="color: black;">经过</span><span style="color: black;">创立</span>模型和基于<span style="color: black;">各样</span>对<span style="color: black;">将来</span>的假设对所<span style="color: black;">研发</span>保险<span style="color: black;">制品</span><span style="color: black;">将来</span><span style="color: black;">时期</span><span style="color: black;">各样</span>可能<span style="color: black;">显现</span>的<span style="color: black;">状况</span>进行预测。精算定价三大假设<span style="color: black;">包含</span><span style="color: black;">疾患</span>死亡或医疗<span style="color: black;">花费</span>等的<span style="color: black;">出现</span>率、投资收益率假设和<span style="color: black;">花费</span>假设。保险精算人员<span style="color: black;">能够</span><span style="color: black;">运用</span>最<span style="color: black;">基本</span>的可视化工具Excel<span style="color: black;">创立</span>现金流测试模型,<span style="color: black;">所说</span>现金流测试<span style="color: black;">便是</span><span style="color: black;">按照</span>“<span style="color: black;">各样</span>收入项-<span style="color: black;">各样</span>支出项”得到的各年年末现金流等内部利润指标确认该<span style="color: black;">制品</span><span style="color: black;">危害</span><span style="color: black;">怎样</span>,<span style="color: black;">是不是</span>有利可图。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">途径</span>策略对策<span style="color: black;">意见</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(1)大数据分析巩固<span style="color: black;">途径</span>,<span style="color: black;">守护</span>隐私安全。保险要在完善现有<span style="color: black;">途径</span>的<span style="color: black;">基本</span>上创新<span style="color: black;">途径</span>,使<span style="color: black;">营销</span><span style="color: black;">途径</span>变得多样化,<span style="color: black;">日前</span>来讲最重要的还是要<span style="color: black;">保持</span>推动线上线下<span style="color: black;">途径</span>的紧密结合,线上为消费者<span style="color: black;">供给</span>方便快速的保险业务咨询和下单服务,线下服务配备专业的保险人员为消费者排忧解难,为客户<span style="color: black;">供给</span>更好的体验。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">进行客户信息的紧密衔接,以便线下工作人员<span style="color: black;">能够</span><span style="color: black;">按照</span>该客户之前的<span style="color: black;">行径</span>为其<span style="color: black;">供给</span>独特的用户体验,<span style="color: black;">增多</span>其购买<span style="color: black;">制品</span>的可能性。O2O<span style="color: black;">途径</span><span style="color: black;">能够</span>借鉴这种<span style="color: black;">办法</span>,前期对线上消费者<span style="color: black;">行径</span>进行记录,后期<span style="color: black;">按照</span>客户个人信息<span style="color: black;">供给</span>面对面的服务,在为<span style="color: black;">她们</span>带来便利的<span style="color: black;">基本</span>上,<span style="color: black;">得到</span><span style="color: black;">更加多</span>的消费者。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">在飞速发展的数据共享时代,网络数据传播速度快,客户信息无处不在,<span style="color: black;">这般</span>一来<span style="color: black;">守护</span>客户隐私就<span style="color: black;">显出</span>愈发重要。若要更好地利用大数据给保险营销带来的<span style="color: black;">优良</span>,保险要做好大数据的<span style="color: black;">守护</span>工作,并且积极<span style="color: black;">协同</span><span style="color: black;">关联</span><span style="color: black;">分部</span><span style="color: black;">提高</span>监管力度,<span style="color: black;">保证</span>客户信息安全。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(2)发展保险<span style="color: black;">中间商</span><span style="color: black;">途径</span>,实现合作共赢。保险<span style="color: black;">能够</span>尝试拓宽<span style="color: black;">营销</span><span style="color: black;">途径</span>,与专业的保险<span style="color: black;">中间商</span><span style="color: black;">机构</span>合作,合作<span style="color: black;">寓意</span>着保险不仅<span style="color: black;">增多</span>了保费收入,<span style="color: black;">况且</span><span style="color: black;">加强</span>了<span style="color: black;">机构</span>知名度,从而<span style="color: black;">加强</span>了企业效益。保险<span style="color: black;">增多</span>新的<span style="color: black;">途径</span><span style="color: black;">能够</span>得到<span style="color: black;">更加多</span>有价值的数据,<span style="color: black;">经过</span>DML等工具进行数据分析,得到有<span style="color: black;">道理</span>的信息,对企业制定新的营销策略<span style="color: black;">特别有</span><span style="color: black;">帮忙</span>。明亚保险经纪有限<span style="color: black;">机构</span>是国内首家<span style="color: black;">亦</span>是最大的一家专注于个人寿险业务的全国性保险经纪<span style="color: black;">机构</span>,定<span style="color: black;">位置于</span>为中高端客户<span style="color: black;">供给</span>中立、专业的保险理财咨询和<span style="color: black;">危害</span>管理服务,明亚<span style="color: black;">机构</span><span style="color: black;">持有</span><span style="color: black;">海量</span>高端客户资源,这正是保险需要的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">加强保险<span style="color: black;">机构</span>与保险<span style="color: black;">中间商</span><span style="color: black;">公司</span>的分工协作,保险<span style="color: black;">机构</span>与保险<span style="color: black;">中间商</span><span style="color: black;">公司</span>应加强合作,保险<span style="color: black;">中间商</span><span style="color: black;">公司</span><span style="color: black;">重点</span>负责保险<span style="color: black;">制品</span>的推广、<span style="color: black;">营销</span>等业务,保险<span style="color: black;">机构</span>则<span style="color: black;">能够</span>把重心放到<span style="color: black;">制品</span><span style="color: black;">开发</span>等,以便直接<span style="color: black;">得到</span>客户信息,促进保险间接<span style="color: black;">途径</span>的发展,实现保险<span style="color: black;">机构</span>和间接<span style="color: black;">途径</span><span style="color: black;">机构</span>的共赢。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">4</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">促销策略对策<span style="color: black;">意见</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(1)设计有针对性的<span style="color: black;">宣传</span>推送。<span style="color: black;">日前</span>保险<span style="color: black;">机构</span>在国内的<span style="color: black;">宣传</span>多以企业形象、品牌宣传为主,随着<span style="color: black;">数年</span>的发展,保险<span style="color: black;">已然</span><span style="color: black;">持有</span>很高的品牌知名度,<span style="color: black;">能够</span>适当地转换一部分内容为<span style="color: black;">制品</span><span style="color: black;">宣传</span>。保险应<span style="color: black;">尽可能</span><span style="color: black;">研发</span>出满足个性化<span style="color: black;">需要</span>的保险<span style="color: black;">制品</span>及<span style="color: black;">制品</span>组合向客户推送,<span style="color: black;">创立</span>保险生态营销体系,变<span style="color: black;">精细</span>骚扰为<span style="color: black;">精细</span>营销,真正实现让推销变得多余。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">(2)<span style="color: black;">加强</span>从业门槛,关注实时绩效。保险在招聘人才时要<span style="color: black;">重视</span><span style="color: black;">加强</span>门槛,<span style="color: black;">不可</span>只<span style="color: black;">经过</span>短暂的面试决定<span style="color: black;">是不是</span>录取,还要<span style="color: black;">经过</span>Logstash采集应聘者的网络信息<span style="color: black;">有没有</span>其他不良现象,<span style="color: black;">经过</span>这两方面的综合<span style="color: black;">思虑</span>再决定。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">人力资源<span style="color: black;">分部</span>应设立一套更加严密的绩效管理<span style="color: black;">方法</span>,<span style="color: black;">能够</span>设计出一款记录员工<span style="color: black;">平常</span>绩效的软件,为月末和年终绩效考核<span style="color: black;">供给</span>参考依据,让绩效成绩更加客观真实。除了现有的以纸质版方式从员工德、能、勤、绩四方面对员工履行职能、发挥<span style="color: black;">功效</span>、工作实效、<span style="color: black;">行径</span>规范等方面进行打分外,还可用这款软件记录员工每日工作量、每日打卡签到、制度考试成绩、每月绩效考核成绩、迟到早退、病假事假、评优评先等,对员工实时绩效进行综合考察评定,这些内容都会被上传到HDFS数据库中,<span style="color: black;">经过</span>可视化数据Google Chart API对这些数据进行直观展示,随时给出员工的综合绩效,与<span style="color: black;">她们</span>的奖金挂钩,从而实现正确引导和激励。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">郭慧馨 张妍</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">北京联合大学商务学院。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">葛健</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_png/XM7TzotGH1cRv5aSQKLicESohotd4wQO2E0y5u7BYb3rEQFVh7khem8Gpw2qiaz29vfsib0ibcvoMVKGYwkOAXBoxQ/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">管理学博士,中国社会科学院工业经济<span style="color: black;">科研</span>所副<span style="color: black;">科研</span>员。</p>
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<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_png/WySCVBWTX6czjFfWBgBiaUacI6Q6iaFIK2Bu5P89W2bkLrpzfvgZYYjyZT4BdGsnf19CExKvLPWFAeL9qfETnlyQ/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
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