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3.29大促快来了，今天给大众分享有些常用沟通模块，期盼能够给咱们卖家有些帮忙。
1、售前询盘模板
卖家在交易过程中会遇到许多的询盘，那样怎么样做能更有效的转化订单呢?
1）询盘问价
Ask
how much …（问：xx制品多少钱）
站内信、
留言
Hello, Glad to receive your enquiry.
According to your enquiry I do not know which style you need because we have so many types showing on the websites, can you please let me know the detailed model according to our websites ……?
Looking forward to hearing from you soon.
Best Regards
xx
旺旺
Hello, Glad to receive your enquiry. Which style do you need and the link？
回复简译
很高兴收到你的订单，请问您需要哪款，能供给链接吗？
2）催付款模板
Ask
无
站内信、
留言
Dear buyer,
We have got your order of XXXXXX.But it seems that the order is still unpaid. If there’s anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible.
Thanks！
Best Regards
xxx
旺旺
1)Dear, thank you for your support! We will send out the package as soon as possible after your payment.（谢谢你购买，请尽快付款，咱们尽快发货）
2)Dear, there are only 3 days left to get 10% off, please kindly finish your payment as earlier as you can, thanks.（折扣引诱法）
回复简译
感谢你购买，然则订单号XX还没付款，
3）制品缺货
Ask
This one in stock?（关键词 in stock=有货 ,out of stock=缺货）
站内信、
留言
Dear buyer,
We are very sorry that item you ordered isout of stockat the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items ofsimilar styles.Hope you like them too. You can click on the following link to check them out XX?? ?.If there’s anything I can help with, please feel free to contact us.
Thanks！
Best Regards
xx
旺旺
Sorry, the item was out of stock ,we recommend the similar styles like www…….Hope you like it. Anything can help ,please contact us.
回复简译
抱歉没货了，但举荐你买类似的款（链接），有需要请找我
2、买家付款后模板
1）资金经过风控
Ask
Have you shipped it out ?(你发货了吗？)
站内信、
留言
Hi Dear,
Thanks for your order and payment. Your item will be sent out in X business daysas promised. After doing so, will send you a notification letter with tracking No. By the way,
1) Please confirm your address,post code and phone number is updated without change (Russian customers must give us the receivers full name)
2) To avoid you paying high import taxes, we usually declare the item name "XXX" and item value "under USDXXX", is it OK?
Any special requirements please reply within 24 hours, thanks!
Best Regards
xx
旺旺
Thank you for paying the order. Please help us confirming the address and the value
回复简译
感谢您的购买，多少天将发货，另1）请确认位置，2）请确认申报的物品和金额（防止客人扣税导致纠纷）。以上通常以站内信或留言通告对方。
2）资金未经过风控
Ask
无
站内信、
留言
Dear, your order has been closed because your credit card has not been approved by AliExpress, if you want the item now, we have prepared for you and you canput a new order, Besides, you can pay through western union , TT payment or try other way too. Also, please contact with the Ali initiatively! Good luck!
Best Regards
xx
旺旺
Sorry, your order had been cancelled by Ali ,please order it again or contact with the Ali initiatively, Thank you!
回复简译
欠好意思，你的资金未经过风控。请您再尝试下一个订单或通告速卖通的客服
3、卖家发货后模板
Ask
Where was the package? The track number ?
站内信、
留言
Hi Dear,
has sent out your package, it is estimated to arrive in 7-10（自动修改到货时间）days in normal conditions. If not, please dont hesitate to contact us.
Tracking number: xxxx
Tracking website: xxxx (Information will be shown on the website in 2-3 business days).
Thanks again for your great purchase, sincerely hope our item and customer service can give you a pleasant buying experience.
Best Regards
xx
旺旺
Friend, your order have been shipped with track number ****, you can track it at www……..,thank you .
回复简译
您的制品已发货，跟踪号**，网址***（各国家的邮局或17tack）
4、货物妥投模板
Ask
无
站内信、
留言
Hi Dear,
Checked on tracking website that you have received your order! Is it arrived in good condition without breakage?
If you are satisfied with your purchase and our service, it will be much appreciated that you give usfive-star feedbacks and leave positive comments on your experience with us!
And if you got any problem, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible, thank you!
Best Regards
xx
旺旺
Dear , Thanks for your support to our store. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for
us. If theres anything I can help with, dont hesitate to tell me.
回复简译
感谢您的支持，满意请给5分好评，不满意请联系咱们，咱们将尽快处理问题
期盼以上几个小模板能帮忙大部分卖家处理燃眉之急，但博主亦提醒各位亲爱的卖家：以上供给的模板还需要大众按照自己类目和经营状况进行适当修改，最后将之形成自己店铺的专属模板。
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发表于 2024-8-27 04:41:47