从客服到总裁——12年跨境“逆袭”职业宝典是这般炼成的
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-axegupay5k/f3ab141fbd5b4874983a6a0782fbc586~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=9sk6R4tW5H%2BOpkCwGHDbL3S9sH4%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">从底薪2,000到<span style="color: black;">机构</span>合伙人；从零业绩到平台GMV突破十几亿；从客服到<span style="color: black;">营销</span>再到<span style="color: black;">研发</span>和第三方运营，足迹遍布跨境电商各个环节，深圳市易佰网络科技有限<span style="color: black;">机构</span>（以下简<span style="color: black;">叫作</span>“易佰网络”）副总经理李露露只用了12年的时间。凭借不懈的<span style="color: black;">奋斗</span>与探索，<strong style="color: blue;"><span style="color: black;">她不仅演绎了一<span style="color: black;">显现</span>实版的职场“弯道超车”，<span style="color: black;">更加是</span>和千千万万的同路人<span style="color: black;">一块</span>见证并创造着中国跨境电商的昨天、今天与明天。</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">她的经历，用一句话概括，那<span style="color: black;">便是</span>：桃李春风一杯酒，江湖夜雨十年灯。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/cb1b8c6226df458eb8830eaa8bcb28ce~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=oAtEFsdA1of74dhR8J46Ae%2Bi4VM%3D" style="width: 50%; margin-bottom: 20px;"><span style="color: black;">2010年，大学毕业的李露露从故乡江西赣州来到深圳，在这片生机勃勃的改革开放前沿地，她<span style="color: black;">期盼</span>能找到自己梦寐已久的“成就感与满足感”。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“我是2011年进入易佰网络的，<span style="color: black;">亦</span>许是商务英语专业的<span style="color: black;">原由</span>吧，一<span style="color: black;">起始</span>就做了客服，那时的底薪<span style="color: black;">仅有</span>2,000元。我是5月入职的，而易佰注册是11月，我的工号是10008，<span style="color: black;">因此</span><span style="color: black;">亦</span>算是<span style="color: black;">机构</span>的‘元老’了。”</span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/600c7317e2f645bfa9ba775cf4d329e6~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=ozMrlfuGIJH%2FqT5r7rIPgEs1Ox0%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">在<span style="color: black;">非常多</span>人的眼中，客服是一个“技术含量”并不高的岗位，李露露<span style="color: black;">亦</span>坦言，不少<span style="color: black;">机构</span>的老板对它<span style="color: black;">亦</span>不<span style="color: black;">注意</span>。<span style="color: black;">不外</span>，细心敏锐的她仍然<span style="color: black;">发掘</span>了其中蕴藏的巨大<span style="color: black;">潜能</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“<span style="color: black;">首要</span>从业务上讲，做客服是<span style="color: black;">能够</span>做到成功闭环的，<span style="color: black;">由于</span>从供应链到运营端，所有的问题都会在<span style="color: black;">这儿</span>呈现出来；其次，客服<span style="color: black;">每日</span>面临的都是<span style="color: black;">各样</span>问题，<span style="color: black;"><strong style="color: blue;">要把工作做好，分析能力、<span style="color: black;">规律</span>能力、表达能力、承压能力都必不可少，而这些，都是<span style="color: black;">咱们</span>在职场上不可或缺的<span style="color: black;">要紧</span>能力。<span style="color: black;">奋斗</span>不是加分项，是职场的基本素养。”</strong></span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">就<span style="color: black;">这般</span>，李露露在客服岗位默默修炼“内功”，一干<span style="color: black;">便是</span>整整5年。</span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/d5701b81cecc4ece8aed91c0bc787a40~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=tNW5rPSL45jcrIYLlDtwbA70Xmg%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p9-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/9633d06c93c14f9998bfa3c778e39a3c~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=uUqyeJ7tfqx6yhR6WyrYRsJVlB8%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2016年，“功力大增”的李露露<span style="color: black;">起始</span>迎接自己职业生涯的<span style="color: black;">第1</span>个重大变动——到<span style="color: black;">机构</span>的<span style="color: black;">营销</span><span style="color: black;">分部</span>当主管。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">“这个调动对当时的我<span style="color: black;">来讲</span>还是挺有挑战性的，最<span style="color: black;">重要</span>的问题在于自己缺乏专业背景，和其他同事相比，算得上是一个有些尴尬的‘空降兵’。”</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">“空降兵”该怎么当？李露露心中有数。“这个时候，就考验<span style="color: black;">咱们</span>的协调能力了，最<span style="color: black;">要紧</span>的，是要做到以诚相待。当<span style="color: black;">大众</span>的背景、专业、思维都不<span style="color: black;">同样</span>的时候，<span style="color: black;">咱们</span><span style="color: black;">必须</span>一种‘跳出来’的思维，<span style="color: black;">处理</span>一个问题的办法有<span style="color: black;">非常多</span>，<span style="color: black;"><strong style="color: blue;"><span style="color: black;">咱们</span><span style="color: black;">能够</span><span style="color: black;">更加多</span>地倾听他人的意见与看法，把<span style="color: black;">各样</span>能力组合起来，<span style="color: black;">而后</span>找到其中的‘最大公约数’。”</strong></span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/c5611a39e0ea421987a8893b32a114ca~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=ZnScsp%2FlZtUrpkXTvCrBGw23UXU%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">在<span style="color: black;">这般</span>的<span style="color: black;">指点</span>思想下，李露露成功开启了自己的“成功之门”，<span style="color: black;"><strong style="color: blue;"><span style="color: black;">经过</span><span style="color: black;">科研</span>沃尔玛等第三方平台，从2016年“零业绩”，到2018年“黑五”实现400万美金。</strong></span>随后，她又来到<span style="color: black;">机构</span>的<span style="color: black;">研发</span>部，负责选品控品，<span style="color: black;">一样</span>将业绩打理得蒸蒸日上。</span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/ddea794c77d44d6fac1d9695d592bb22~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=VVIPKa1EAmPrfnql0BAm6EuM7lE%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/bd405f8005324770a16ba2a7e43c38af~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=SjM%2BOttweffhJuBQpIP3eM1TDCM%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">时间来到2021年，这一年，李露露又接到了一个新的任务，到<span style="color: black;">机构</span>新<span style="color: black;">起步</span>的跨境电商综合服务生态平台——亿迈生态平台任职。这<span style="color: black;">亦</span><span style="color: black;">寓意</span>着她在<span style="color: black;">机构</span>合伙人的道路上越发行稳致远。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“做亿迈生态平台，标志着<span style="color: black;">咱们</span>从甲方<span style="color: black;">机构</span>变<span style="color: black;">成为了</span>乙方<span style="color: black;">机构</span>。一<span style="color: black;">起始</span>的时候，<span style="color: black;">咱们</span><span style="color: black;">重点</span>对接诸如<span style="color: black;">夫妇</span>档、个体户等微小客户，但<span style="color: black;">火速</span><span style="color: black;">发掘</span>其中的问题，<span style="color: black;">因此呢</span><span style="color: black;">火速</span>将重点转向了B端客户。”</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">经<span style="color: black;">太多</span>年的发展，易佰网络在供应链、IT、管理等方面都<span style="color: black;">累积</span>了<span style="color: black;">海量</span>的资源，<span style="color: black;"><strong style="color: blue;"><span style="color: black;">怎样</span>将这些资源成功有效地“复制”，赋能给<span style="color: black;">更加多</span>的跨境电商卖家，这<span style="color: black;">亦</span><span style="color: black;">作为</span>了亿迈生态平台和李露露<span style="color: black;">必须</span><span style="color: black;">处理</span>的头等大事。</strong></span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“<span style="color: black;">提高</span>专业度与认知，这是<span style="color: black;">咱们</span>始终<span style="color: black;">必须</span><span style="color: black;">通知</span>客户的核心要点。<span style="color: black;">咱们</span>将易佰深耕于行业12年所沉淀的全新铺货运营模式、数字化智能系统、精细化供应链管理的综合<span style="color: black;">优良</span>与资源全面开放共享，衍生6大核心业务，<span style="color: black;">供给</span>跨境电商全链条服务，助力跨境卖家低门槛、<span style="color: black;">有效</span>率开拓<span style="color: black;">全世界</span>生意。”</span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/fdf6af540a9d4ad1bffe91895dfe7e47~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=dCQFdsunAyamY32WIqssFzHOMdM%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">日前</span>，亿迈已累计服务卖家1000+，客户<span style="color: black;">经过</span><span style="color: black;">运用</span>平台，GMV突破十几亿，<span style="color: black;"><strong style="color: blue;">用李露露的话<span style="color: black;">来讲</span>“<span style="color: black;">咱们</span><span style="color: black;">已然</span>度过了困难时刻，实现了稳步发展和跨越推进。”</strong></span></span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/57b59bff754e4945b0e0d040c9ce4865~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=3Ossn5LjjPLl%2FzH8SOSK%2Bl6Ykrc%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/0ee7557eb7f142c28f2dacf89e45d37f~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=cO%2BTreKuquyBFPVfiHOh8f9IkKo%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">12年的打拼，李露露不仅<span style="color: black;">得到</span>了个人的成功，<span style="color: black;">亦</span><span style="color: black;">陪同</span>了<span style="color: black;">机构</span>的从<span style="color: black;">没</span>到有，从小到大。与此<span style="color: black;">同期</span>，她<span style="color: black;">亦</span>见证了中国跨境电商的崛起与发展，她将这一过程概括为“四个<span style="color: black;">周期</span>”。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“2011年到2016年，<span style="color: black;">咱们</span><span style="color: black;">能够</span>把它叫做‘野蛮增长’时期，基本上随便出单，手中有货，心中不慌；16年到19年<span style="color: black;">大众</span><span style="color: black;">起始</span>拼资本，<span style="color: black;">更加多</span>的要做利润；2020年疫情爆发后，真正<span style="color: black;">起始</span>考验<span style="color: black;">机构</span>的反应能力与团队协作能力；<span style="color: black;"><strong style="color: blue;">而<span style="color: black;">此刻</span>，前瞻性、战略性、精细化与智能化<span style="color: black;">起始</span><span style="color: black;">作为</span>跨境电商的<span style="color: black;">重要</span>要素。”</strong></span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">从这个<span style="color: black;">方向</span>出发，李露露<span style="color: black;">暗示</span>，跨境电商<span style="color: black;">此刻</span>依然是“青春期”。“<span style="color: black;">此刻</span><span style="color: black;">咱们</span><span style="color: black;">能够</span>说才<span style="color: black;">起始</span>真正进入正轨，游戏规则越来越规范，战略能力、组织能力与协调能力<span style="color: black;">亦</span>越来越<span style="color: black;">要紧</span>。<span style="color: black;">咱们</span>更<span style="color: black;">必须</span>分享与抱团，降低边际成本，更快提质增效。”</span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/a45b13b7d55c44d4971fee636b7f5fb7~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=QkQ%2FzOC2mgerypVNH%2BDBr2TLSkI%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">在这一过程中，<span style="color: black;"><strong style="color: blue;">李露露对万里汇在跨境电商中发挥的<span style="color: black;">要紧</span><span style="color: black;">功效</span>，<span style="color: black;">亦</span>寄予了充分的肯定。</strong></span>“万里汇<span style="color: black;">帮忙</span><span style="color: black;">咱们</span>顺利<span style="color: black;">处理</span>了境外款回到<span style="color: black;">机构</span>对公账号以及下发供应商支付宝等问题，<span style="color: black;">针对</span>跨境<span style="color: black;">公司</span><span style="color: black;">来讲</span>，这些都是非常<span style="color: black;">必须</span>的。<span style="color: black;">另一</span>，它<span style="color: black;">能够</span>给<span style="color: black;">咱们</span>带来<span style="color: black;">非常多</span>机会，<span style="color: black;">例如</span>1688采买，到款时间<span style="color: black;">亦</span>非常<span style="color: black;">快速</span>。”</span></p><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-6w9my0ksvp/3df9d45ef94641fca330f52613d63b3a~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1722421432&x-signature=zQV8yRovpHfli2E5pKO%2B66d%2FHpY%3D" style="width: 50%; margin-bottom: 20px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">从12年前拉着一个行李箱孤身“闯深圳”，到<span style="color: black;">此刻</span>事业、家庭双双圆满，李露露感叹自己一路“走得挺顺”，<span style="color: black;"><strong style="color: blue;">但她<span style="color: black;">亦</span>深知，不懈的<span style="color: black;">奋斗</span>与奋斗，才是成功<span style="color: black;">暗地里</span>真正的力量<span style="color: black;">源自</span>。</strong></span>“一个女性，在职场中想要取得更好的成就，<span style="color: black;">奋斗</span>是最基本的，<span style="color: black;">必定</span><span style="color: black;">想要</span>尽一切办法，<span style="color: black;">提高</span>自己的能力。”</span></p>
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