外贸客服岗位重点的工作内容
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">外贸客服是外贸进出口，以及跨境电商行业的<span style="color: black;">平常</span>岗位，<span style="color: black;">重点</span>的工作内容为解答客户咨询，处理询盘，售后，跟进订单。对象<span style="color: black;">重点</span>是应届生<span style="color: black;">或</span>转型入门的人，工作难度较低。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">通常</span><span style="color: black;">状况</span>下，外贸客服和外贸助理为同一个岗位，除了处理询盘，跟单的<span style="color: black;">重点</span>工作外，<span style="color: black;">亦</span>会<span style="color: black;">必须</span>做<span style="color: black;">有些</span><span style="color: black;">基本</span>的文案，上架<span style="color: black;">制品</span>，处理差评等工作。这是<span style="color: black;">由于</span>大部分企业会将这个岗位定义为过渡型角色，为后面的运营业务打下<span style="color: black;">基本</span>，<span style="color: black;">因此</span>会承担助理性的工作。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">适合语言能力较强，<span style="color: black;">办事</span>条理严谨的人；</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">优点：适合新人，且工作难度较低，属于靠多练习<span style="color: black;">就可</span><span style="color: black;">把握</span>的工作。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">缺点：<span style="color: black;">因为</span><span style="color: black;">都数</span>企业<span style="color: black;">针对</span>该岗位的定位为助理，<span style="color: black;">因此</span>做的事情比较杂，很难培养核心价值。</span></p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p26-sign.toutiaoimg.com/tos-cn-i-axegupay5k/bc769e7d1c6e4f0489bdc27c783c1614~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723210320&x-signature=dsAI9YWm4TogCKJz%2FbBC6aPmfuw%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">针对</span>能力的<span style="color: black;">需求</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">*语言能力，<span style="color: black;">重点</span>是英语，<span style="color: black;">倘若</span>具备小语种能力，会<span style="color: black;">作为</span>加分项；<span style="color: black;">重点</span>是书面语的表达</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">*<span style="color: black;">白话</span><span style="color: black;">需求</span>，外贸企业的客服<span style="color: black;">或</span><span style="color: black;">tel</span>客服则对<span style="color: black;">白话</span>有<span style="color: black;">需求</span>，<span style="color: black;">通常</span>为简单的<span style="color: black;">白话</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">*基本贸易知识，基本的外贸流程，跨境电商交易知识</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">*基本跨境支付知识，常用的收付款知识，方便给客户处理退款等</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">最后2条<span style="color: black;">能够</span>在工作中培训，企业<span style="color: black;">常常</span>会看重语言能力。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">一天的工作分配</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">外贸跟单员是属于“<span style="color: black;">必须</span>加班”的岗位，跨境电商的跟单<span style="color: black;">通常</span>是安排轮班，传统外贸的跟单<span style="color: black;">通常</span>是6天工作制<span style="color: black;">占多数</span>；</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">每日</span>的工作安排，8个小时里面有一半时间用于<span style="color: black;">查找</span>订单信息，物流<span style="color: black;">状况</span>，联系工厂，船务等；</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">剩下的时间<span style="color: black;">重点</span>是，记录客户售后信息，编写邮件等。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">岗位的发展</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">这个岗位大<span style="color: black;">都数</span><span style="color: black;">状况</span>下，属于过渡型角色，<span style="color: black;">重点</span>对象是应届生<span style="color: black;">或</span>实习生，转正后会<span style="color: black;">作为</span>外贸业务员<span style="color: black;">或</span>运营人员。<span style="color: black;">然则</span>中等规模的企业，<span style="color: black;">因为</span>岗位分配<span style="color: black;">知道</span>，会设置单独的外贸跟单岗位，并且不会<span style="color: black;">供给</span>转型机会。这种<span style="color: black;">状况</span>下，<span style="color: black;">通常</span>发展路径为，外贸跟单员-外贸助理-外贸跟单主管-外贸跟单经理；</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">0-2年工作经验，一线城市外贸跟单员薪资为4-8k<span style="color: black;">上下</span>，二三线城市3-6k，三四线城市2-5k<span style="color: black;">上下</span></span></p>
我深感你的理解与共鸣，愿对话长流。
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